Queenstown, OtagoAt AMI we've been helping New Zealanders with their insurance for more than 100 years. Today we manage over a million policies for more than 460,000 kiwis.
We've worked hard to build up an excellent understanding of New Zealanders' insurance needs. We run our business with our customers at the centre of everything we do.
Whether we're providing protection for their most prized possessions or supporting the local community, we pride ourselves on the way we go about doing business.
We have an opportunity available for 2 Personal Insurance Consultants to join our fantastic Queenstown Store. We are looking for people who are genuinely connected to our purpose of helping make the world a safer place for others.
Every person you speak to will leave either better insured or better educated about insurance. This means having regular proactive conversations with customers that seek to understand more about their immediate and future needs.
These connections will occur in-store, over the phone and through digital and social media channels.For our AMI role, you will also get the opportunity to assist customers at their time of need by lodging claims in-
store and either resolving these at first contact or referring them to the Claims team for case-management.Key Responsibilities : Absolutely passionate about front-
line customer service, engage with customers, listening to them and understanding their individual needs to arrange the right policies for themUnderstand the bigger picture and really get to know our customers to identify other areas in which we may support them with insuranceBuild and maintain relationships with customers on a day to day basis, interested in supporting our growth by representing us in the community at local events, on occasions, this will be outside of normal work hoursAssist customers at their time of need by lodging claims in-
store and either resolving these at first contact or referring them to the Claims team for case-managementEnjoy the variety of being involved with claims, underwriting and finding the best solutions for customers -
full training provided Skills & Experience : Bring your strong customer service skills and empathetic approachYour ability to really understand our customers and the bigger picture will assist them to find the right solutions across their many needsCompliance driven, you will be at ease making decisions within the guidelines of our policiesYou will have an amazing ability in recognising opportunities to offer our customers great cover, accompanied with a high degree of service with a smileWhilst previous insurance experience will help you to excel in this role, it is not essential.
we'll take you on an exciting journey with a massive focus on learning and development! We also offer you a range of great perks : What can we offer you?
Discretionary annual performance bonus and annual salary reviews50% discount on IAG insurance (with any of our brands)Annual $500 Health & Wellness benefit e.
g. for gym membership or hobbies, after being with the company for 1 yearOpportunity to join the IAG employee share plan, along with a company contributionCorporate discounts at various retailers e.
g. Noel Leeming, OPSM, Bunnings, BNZ and more!If you have any questions, please contact Alex in Talent Acquisition on 09 969 6170.