Analytical Services Manager (Customer Manager)
eurofins
Penrose, NZ
5d ago

Job Description

We are looking for an Analytical Services Manager (ASM) to join our Chemistry team within our Dairy, Food and Water testing laboratory based in Penrose, Auckland.

The key responsibilities of this position include :

  • Providing a professional and efficient service to our existing and new customers including handling enquiries
  • Managing and monitoring the CRM system
  • Generating new customer quotations and following up on existing quotations
  • Coordinating with customers on the analysis services and test results, and all internal transactions relating to customers
  • Supporting Business Development Managers on sales-related initiatives and marketing events
  • To identify customers’ needs and recommend testing requirements and provide a high level of internal and external customer care
  • Ensure all reasonable steps are taken to achieve accuracy, reliability and repeatability of test results.
  • Manage mailboxes to ensure all initial queries are recorded.
  • To raise invoices when required and handle customer invoice queries.
  • Advise customers on appropriate testing regimes based on current legislation and industry practice.
  • To organise the relevant testing and coordinate with the internal or partner lab.
  • To follow up on sample status, reporting and interpretation of results.
  • Keep up to date with current techniques, topics and legislation in order to advise Eurofins and its customers on accurate implementation of their requirements
  • Qualifications

  • Minimum of 2 years of experience in a similar role or in laboratory testing
  • Tertiary qualification in Chemistry
  • Effective communication skills both written and oral.
  • Customer relationship building skills
  • Computer literacy including excellent MS Office skills. Experience using CRM software will be an advantage.
  • Highly organised with the ability to prioritise work
  • Enthusiastic and a reliable team player
  • Practical knowledge of commercial laboratory operations.
  • Knowledge of the relevant Product Testing Regulations and Directives.
  • Additional Information

    All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.

    If you have the necessary skills and experience, please submit a cover letter (1 page maximum) and a resume demonstrating your experience and reason for wanting the position.

    This opportunity is only open to candidates who are eligible to work in Australia / New Zealand, and already have work rights or an appropriate working visa.

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