Desktop Support Analysts - Intermediate & Senior
1d ago

Are you experienced in providing IT support to a large organisation? Can you take ownership of technical troubleshooting with a can-do attitude?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We currently have opportunities for skilled, customer focused Desktop Support people who are passionate about providing a first class End User experience.

We are looking for an Intermediate and a Senior level Desktop Support Analyst to join an onsite team supporting a large Public Sector client in .

In these roles you will support infrastructure services across multiple technology streams including, Hardware, Operating Systems Windows 7 through to Windows 10, Software, Networks, Server and Print devices.

Our client has a predominantly Microsoft base, and we are therefore looking for people with a background supporting Windows environments and Microsoft applications.

With a focus on first touch resolution you will be someone who really knows their stuff and can take end to end ownership of issue resolution.

Core Skills

  • A clear and confident communication style with the ability to build and develop strong customer relationships
  • Technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC’s, printers, media and audio visual equipment BYOD and mobility;
  • Knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems;
  • Understanding in Active Directory, Microsoft Exchange, SCCM, End-Point Imaging;
  • Working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures;
  • Knowledge of the ITIL framework and previous use of an Incident Management tool
  • A relevant IT qualification
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