Event Travel Consultant
Job Purpose : To support the Event Travel Consultants in the execution and reconciliation of event travel.
Who we are :
FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) family of brands. As one of the world’s largest travel agencies, Flight Centre’s footprint spans across 95+ countries and encompasses over 30 brands of corporate and leisure services.
We’ve been in the event game since 1986, connecting people across the globe and bringing their visions to life.
We pride ourselves in being to offer a level of flexibility and customization that is not common amongst our competitors.
Our people are out of the box thinkers and problem solvers, helping create memories that will leave a lasting impact.
Our services include : Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management
Who you are :
Demonstrate constructive conflict resolution skills to ensure a positive outcome for all involved.
Maintain objectivity and can see the big picture rather than reacting emotionally to the problem. Ability to see outside the square when overcoming problems.
Remain calm under unique pressure
Think through all potential scenarios that could impact the integrity of the overall event or a specific component being managed by Coordinator.
Probe for further information or greater understanding of a problem.
Use data effectively to improve your reporting and manifests, including looking at lists and summaries, looking for patterns, analyzing results, and making recommendations to others.
Show excellent organizational skills with an unparalleled tenacity for the little details.
Ability to always check for accuracy and correctness.
Pride in full completion of work. Close the loop with Event Lead and clients about open tasks pre, during and post event.
Innovative, agile, and resourceful - actively seeks opportunities to improve events.
Address potential problems that may arise and when issues do arise immediately communicating with manager and taking ownership.
Build partnerships and work collaboratively with others to meet shared objectives.
Ability to build consensus and work together with cross-functional teams in a fast-paced collaborative environment
Ability to work efficiently and collaboratively with others, responsive and accountable to deadlines, adapts well to changing needs
Sets goals / deadlines on a daily basis and works to exceed them.
To be hard working, time efficient, show initiative and diligence.
Ability to prioritize a large volume of tasks that are simultaneously assigned.
Ability to work on multiple tasks at the same time, completing within required time frame and quality standards.
Calm and positive attitude during busy and sometimes stressful activities
To assist event attendees with booking flights, accommodation, and ground transportation as needed. Ensure that travel is ticketed accurately and adheres to the event travel policies and restrictions.
Responsible for booking status of event attendees, ensuring that everyone is booked by event deadline.
To liase between the attendee and meeting planner to receive approval for policy exceptions, special requests, and deviations.
Accurately document internal notes in a timely fashion, and format notes in line with meeting management software
To maintain effective and customer focused communication throughout with all stakeholders.
To respond to all client and delegate enquiries professionally and within the agreed timeframes and to ensure customer satisfaction with the response.
To communicate thoroughly internally with lead planners and project team. "
To assist with both per event admin tasks and business related tasks to keep the business operating.
To participate in the available training opportunities, directed by your Business Leader.
To have competency, growth & development top of mind at all times.
Ensure compliance with federal, and provincial employment laws and regulations, and company policies.
Experience & Qualifications :
Bachelor’s Degree in marketing, communications, hospitality, business or related field preferred or an equivalent combination of education and experience will be considered in lieu of a degree.
Experience in service-oriented industry with a focus on building and maintaining strong relationships.
Internships / industry related experience preferred
Working knowledge of Microsoft programs such as Word, Excel, PowerPoint, etc.
Event Management Software : Cvent or similar preferred
Knowledge of GDS : Sabre or Amadeus preferred
Benefits Include :
Generous remuneration structure
Travel perks / discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National / International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
If this sounds like the opportunity you have been waiting for and you would like to be part of our award-winning culture then