CRM System Administrator
Auckland, Wellington, NZ
4d ago

Te Kaiurungi About the Role

The System Administrator is a key member of the team who provides second level user support, user provisioning and licence management.

You'll have specific accountability for design and development of some configuration solutions on the Salesforce CRM platform. You will :

  • Act as a liaison point for technical issues between BNZ and its CRM business partners
  • Manage the relevancy and accuracy of CRM reporting and dashboards including writing and maintenance of all dashboards and reporting functionality
  • Take accountability for monitoring and reporting on BNZ licence footprint
  • Maintain user profiles, groups and queues within Salesforce
  • Completion, testing (where practicable) and release of configuration design solutions within the bank's Salesforce platform
  • Contribute to the continuous improvement of CRM by providing relevant development recommendations
  • Maintain knowledge of Salesforce platform capabilities and make appropriate contributions to design of technical solutions along with other team members
  • Ensure alignment with BNZ IT practices, policies and procedures
  • Ō Pūkenga About You

  • Understanding and experience of design and development within platform
  • Proven knowledge and experience of Agile project methodologies
  • Experience in a technical support environment.
  • Experienced in stakeholder engagement and management
  • Excellent communications skills verbal and in writing
  • Salesforce System Administrator certification is preferred.
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