Te Kaiurungi About the Role
The System Administrator is a key member of the team who provides second level user support, user provisioning and licence management.
You'll have specific accountability for design and development of some configuration solutions on the Salesforce CRM platform. You will :
Act as a liaison point for technical issues between BNZ and its CRM business partners
Manage the relevancy and accuracy of CRM reporting and dashboards including writing and maintenance of all dashboards and reporting functionality
Take accountability for monitoring and reporting on BNZ licence footprint
Maintain user profiles, groups and queues within Salesforce
Completion, testing (where practicable) and release of configuration design solutions within the bank's Salesforce platform
Contribute to the continuous improvement of CRM by providing relevant development recommendations
Maintain knowledge of Salesforce platform capabilities and make appropriate contributions to design of technical solutions along with other team members
Ensure alignment with BNZ IT practices, policies and procedures
Ō Pūkenga About You
Understanding and experience of design and development within Salesforce.com platform
Proven knowledge and experience of Agile project methodologies
Experience in a technical support environment.
Experienced in stakeholder engagement and management
Excellent communications skills verbal and in writing
Salesforce System Administrator certification is preferred.