Customer Service Team Member - The Warehouse Mosgiel
The Warehouse
Mosgiel, Otago, New Zealand
4d ago
Job Description

You enjoy a fast-paced environment with lots of variety, and you aren’t afraid of digging in hard to get things done. You’re someone who likes working and sparking conversations with customers, and ensuring their experience is exceptional means the world to you.

The hours are:

Friday 7.30am - 11am, Saturday 7.30am - 11am, Sunday 3pm - 6pm & Monday 3pm - 6pm


Qualifications

  • 0 - 3 years experience in retail, hospitality or a customer-facing role
  • Excellent Communication Skills
  • A positive, can-do attitude
  • Capable of being on your feet for long periods of time


Additional Information

  • Deliver an excellent standard of customer service to both internal and external customers, ensuring a positive and professional attitude to work
  • Understand the value of creating memorable and meaningful experiences for our customers
  • Understand the layout of the department, including knowledge of where specific products are shelved
  • Proactively interact with the customer to identify the appropriate products to meet their needs
  • Follow all customer service policies, including appropriate and efficient escalation of enquiries and/or complaints
  • Possess in-depth knowledge of the product catalogue in a specialist area, offering advice to customers where necessary
  • Run exciting promotions to engage customers
  • Demonstrate you are a team player by communicating effectively with others and supporting in any other duties instructed by the Store Manager
  • Ensure processes are followed explicitly and company guidelines are upheld at all stages of the customer experience
  • Maintain work area to an excellent standard, ensuring it is presentable and functional
  • Be passionate about helping customers, to drive sales
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