Your key responsibilities will include
Provide an exceptional level of customer service and be the primary point of contact for customers
Provide case management; maintaining a portfolio of claims
Advise customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required
Set expectations on the claims process whilst providing the right solution to meet the customer’s needs
What you will need to succeed :
Proven success in a fast-paced customer service role
A drive to meet performance KPI’s and deliver exceptional results
Exceptional phone skills and a passion for helping people over the phone
Solution focused with strong problem-solving abilities
Excellent communication skills, both verbal and written
Strong attention to detail and positive attitude
Flexible and resilient with the ability to cope under pressure
Comfortable using multiple company, supplier and technology systems
What we also offer :
Competitive salary and discretionary annual bonus
Discounts on Asteron Life, Vero, Southern Cross medical insurance
Free life, salary continuance and trauma insurance cover
Flexible leave of up to four days per year in addition to annual leave
Positive, inclusive team environment where we welcome individuality and celebrate diversity
Flexible work arrangements embracing a healthy work / life balance
Flexible benefit of $250 annually for gym membership or hobbies
Ongoing learning and development opportunities
Opportunity to join the employee share plan.
About the company :
Suncorp New Zealand is a key business in the Suncorp Group, which in turn is one of the largest financial service providers in Australasia with around 9 million customers and more than $28 billion funds under management.
If you’re looking for a rewarding career at a great place to work, then Suncorp New Zealand could be the place for you.
Please keep in mind that we can only consider applications from NZ Citizens and Permanent Residents.
If this opportunity like you, apply now!
Advertised : 19 Aug 2021 New Zealand Standard Time
Applications close : 15 Sep 2021 New Zealand Standard Time
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