Customer Service Consultant (ART) fixed term until Jan 2020
AIA
Auckland, Auckland
6d ago
source : ExploreJobs

Auckland City, AucklandAIA is proud to welcome Sovereign into the AIA Group. We are excited about the opportunity to significantly transform and expand our presence in the New Zealand market.

We expect to deliver highly positive outcomes for our customers as well as our fantastic team of employees and advisers.

The role : If you’re ready to take charge, be the difference and be part of a multi award winning Contact Centre then why not do it for New Zealand's leading life insurer.

At Sovereign we pride ourselves on delivering a service experience to our advisers that is second to none.Working within the Adviser Relationship Team (ART), the purpose of this position is to provide an outstanding customer service experience to our Advisers and Insurance Managers.

You will be working in a culture that forges relationships while helping to add value to our advisers New Zealand wide.Hours for this role are 7.

5 hour shifts within a Monday to Friday 8 : 30am - 6pm roster. This is a fixed term contract until January 2020.Key responsibilities : Build lasting relationships with advisersProvide clear and concise information and process requests in a timely mannerMake commercially astute business decisionsIdentify opportunities for process improvementsWork with your colleagues to help each other out and collaborate during busy times.

Key requirements : Ability to build adviser loyalty, confidence and rapportProven customer service and negotiation skillsContact Centre experience preferredExcellent communication skills (oral, written and listening)Excellent interpersonal and the ability to cope under pressure while demonstrating effective and innovative problem solving skillsQuick to pick up new systems and navigate through complex informationThink outside the square when finding solutions for our advisers.

Whats in it for you?You will be working for a global and largest life insurance companyAn opportunity to build a career not just a step into a position.

Competitive remunerationSupportive and fun teamHigh calibre training providedLocated at Smales Farm, just walk out the door to the bus station, local restaurants and bars and Smales Farm Fitness offers a 24 / 7 gym exclusive to Smales Farm residents at a low cost, as well as FREE Bootcamps and fitness classes throughout the yearAPPLY NOW!

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