Senior Application Support Analyst
Wellington, New Zealand
3d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the role

Datacom has an excellent reputation for looking after their people, and given our current growth there is plenty of opportunity for skilled people.

As a Senior analyst, you will play a key role in assisting in the maintenance and support of the client’s applications.

What you’ll bring

This role would suit people who can take individual responsibility for providing effective and efficient client services, can follow documented processes and procedures for application management and can handle or refer complaints courteously, helpfully and assertively.

All of our people need to be positive, self-starters, with the ability to work effectively in a complex, fast paced, high change environment.

What we are looking for :

  • Sound understanding of the technical aspects of the support analyst role, and excellent problem-solving skills.
  • Manage application incident and problem analysis and resolution, configuration and upgrades, in conjunction with the users and external application or service suppliers where necessary, sticking on the ITIL process.
  • To focus on Continuous Improvements for application functionality, performance and providing suggestions for system and business improvements.
  • Good exposure supporting Java based applications and working with SQL Databases.
  • Excellent communication skills, both orally and in writing to a style of language that is appropriate for the audience or client.
  • Participate on the on-call roster on a rotational basis as requested.
  • It will be an advantage if you have experience with :

  • Service Improvements, Optimisations and Automations such as CI / CD pipelines.
  • Working on UNIX platforms, APIs and microservices / containerisation.
  • Infrastructure integration points.
  • Why Datacom?

    We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

    We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

    With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

    We are local at heart, yet world-class in capability.

    To Apply

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