Compliance Operations Manager (12 months Fixed Term)
Auckland, Auckland, New Zealand
6h ago


At Xe, we live currencies. We share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.

Xe was one of the first businesses built on the internet, having begun its life in Canada in 1993 as Xenon Laboratories.

Our Universal Currency converter was launched in 1995 and it has grown into one of the most popular currency sites in the world, with over 280 million users worldwide.

In 2015, Xe was purchased by Euronet Worldwide, Inc. (Nasdaq : EEFT), and joined forces with Euronet’s HiFX brand, a leading international money transfer business, to offer Xe’s users access to reliable money transfer services as well as currency information under the Xe brand.

Today, our platform is used by thousands of businesses from small-to-medium-sized enterprises, to Fortune 500 companies.

We continue to have ambitious growth plans as we work towards becoming the world’s most used, most loved and most trusted currency exchange service, helping more than a billion people around the world.

We’re proud of what we do and how we do it, but most importantly why we’re here. We empower people to know more and do better.

  • because behind every currency exchange query or transaction is a person trying to accomplish something important.
  • The Compliance Operations Manager (APAC) will work collaboratively with the Senior Leadership Team to achieve and maintain optimum service levels both internally and externally.

    What You'll Do :

    Due Diligence and Financial Crime Program :

  • Implementation and day to day management of the Due Diligence Program and financial crime processes, ensuring implementation of local regulatory requirements as well as internal governance standards
  • System Implementation :

  • Support the implementation of new systems that directly impact the Compliance Operations Team to help improve customer experience and operational efficiency
  • Business Transformation :

  • Provide ad-hoc project assistance to support the compliance and business strategy
  • Policy Management :

  • Develop and implement operational processes and procedures in line with group or local policies
  • Continuously reviewing and updating processes and procedures in line with regulatory and business change and manage roll out accordingly
  • People Management and Training

  • Ensure Compliance Operations Team members are adequately trained enabling them to work within the financial crime environment including but not limited to AML, Counter Terrorist Financing, Financial Sanctions, Anti-Fraud etc.
  • Own the plan to develop the compliance operations teams’ capabilities, skills and capacity over a dedicated timeframe including skills mapping and training plans
  • Continually measuring, monitoring, and improving overall performance of the Compliance Operations Team and giving regular feedback to teams and provide visibility on company level
  • Create a customer-focused culture that has a clear understanding of risk and an innovative can-do mindset that achieves both the regulatory objectives and a good customer experience
  • Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios
  • Identify and escalate emerging issues or concerns with the ability to manage issues from identification to resolution
  • Governance and Management Information :

  • Responsible for providing MI to senior management including relevant commentary and analysis to support trends
  • Act as escalation path for internal and external stakeholders
  • Essential :

  • A minimum of 5 years’ experience managing a team within a FX / Payments industry or within a similar regulated organisation
  • A demonstrable understanding of legal / regulatory compliance surrounding the compliance operations function
  • Ability to identify, mitigate and communicate risks and issues that have the potential to impact the overall client experience
  • A self-starter who fosters a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player
  • Strong organisational skills to enable identification of required tasks and deadlines and planning and prioritisation of these tasks in an appropriate manner
  • Desirable :

  • ICA Level 6 Diploma in AML or Financial Crime
  • Expertise in using tools such as Actimize, Compliance Catalyst, TruNarrative
  • Benefits

    Xe offers a competitive salary, discretionary bonus, 1 additional day of annual leave per year (capped at 28 days), discount gym membership, paid birthday off, paid health insurance, fresh fruit, active social club and the opportunity to be part of the Euronet Employee Share Purchase Plan (ESPP).

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form