Auckland City, AucklandIntegrated Services Case Managers (ISCMs) assess the complex needs of families and individuals and links them to the most appropriate support services to meet their needs.
In this key role, you will work closely with key agencies to build comprehensive plans to address clients' needs. This approach looks at a family's and individuals circumstance holistically and working with them to provide wrap around support.
You can demonstrate a successful history of building relationships and creating linkages between colleagues and external providers as well as maintaining effective client relationships on an on-going basis.
Technically, your knowledge of Service Delivery products and services, relevant legislation and policies is sound. You strive to provide a service that is empathetic, open and courteous, ensuring understanding, trust and manaakitanga is the norm in your practice.
You will provide ongoing monitoring and reporting on progress and outcomes achieved for each family and individual. It is therefore important that you can write quality, fit for purpose reports.
To be successful you need : exceptional client engagement skillssound judgement and decision-making abilitiesstrong networking and relationship skillsan ability to work with clients and influence positive outcomesexperience in administering / granting MSD products and services, with a focus on ensuring full and correct entitlements are issuedcurrent knowledge of the local community and employment opportunitiesgood computer, numeracy and literacy skills and able to learn new systems and processesa willingness to travel to fulfil job requirements.
How to applyIn your cover letter, tell us what your understanding of the role is and briefly highlight what skills and attributes you will bring to this important position.
External applicants : (including O.T employees) : Click the apply now button to submit your online application.Current MSD employees : It is important that you apply through your myHR portal at work this ensures your application is seen as internal' and is picked up by myHR.
Take some time to read through the attached position description before applying.Remuneration for this role is Range E from $55,821 to $76,754 per annum.
Application along this salary scale is dependent on relevant work experience, evidenced skills and other factors.Applications close : Friday 15th May 2020 at 10.
00pmWe anticipate a high-level of interest in these roles, therefore will not be accepting late applications.