Customer Experience Specialist
Tourism Holdings Limited
Auckland Central
7d ago

About Mighway

Labelled the 'Airbnb' of motorhomes, Mighway is currently New Zealand's largest and fastest growing peer-to-peer motorhome rental service since being launched in November 2015.

Since then, Mighway has attracted more than 850 RV / motorhome owners in NZ and is growing rapidly in the US, with further ambitions and the support to grow globally.

We are part of TH2, a new global joint venture between thl, an NZ leader in global tourism, and Thor Industries, the worlds largest producer of RVs (including iconic brands such as Airstream).

At Mighway, we believe the best bits of an adventure lie in the unexpected - the detours off the beaten track, and the stops along the way.

We always stop for ice cream to make the journey that much sweeter. It's in those magic moments that Mighway makes its name.

Working closely with the Head of Service Delivery, your key objectives are to :

  • develop, implement and manage all parts of the guest experience and journey
  • build strong and effective operational relationships with dealer partners and owners
  • ensure quality of practice meets contractual requirements, legal obligations and organisational policy and procedures
  • To be successful in this role you'll need to show

  • customer service / contact centre or sales experience
  • ability to speak a second language fluently (French, Spanish or German)
  • experience within the travel / tourism industry (optional)
  • Previous experience in the motorhome industry in NZ or USA
  • ability to build and maintain supplier relationships
  • knowledge of New Zealand as a destination
  • strong written and numerical skills with attention to detail
  • a passion for travel and adventure (bonus!)
  • So if you think this is where you want to kick start your career, apply now!

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