Head of Service Delivery - North & Central North Island
Auckland, Auckland CBD, Hamilton, Botany, Kapiti, North Island - Other, Greenlane, Masterton, Henderson, Napier - Hastings, Highbrook, New Plymouth, Orewa, Palmerston North, Rotorua, Takapuna, Tauranga, Wanganui, Whangarei, New Zealand
5d ago

Head of Service Delivery - North & Central North Island

Te Tari Tiaki Iwi The organisation that takes care of people

At Public Trust, we take pride in our purpose of empowering all New Zealanders to build and protect their legacies. How have we done that for nearly 150 years?

It's simple : our people.

In order to deliver on this purpose and provide the best for our people and customers, we are changing the way we do business with each other and our communities.

We are seeking a Head of Service Delivery to lead our North and central North Island trustee teams, delivering growth in line with Public Trust's strategic priorities, purpose and values.

About the role :

Our Head of Service Delivery is a newly established role responsible for the North and Central North Island geographical area comprising 10-15 customer centres and appointment-only sites, responsible for delivering growth and consistently high levels of business performance.

You will provide strategic direction to transform our current customer centre teams (who are already pretty great!) into high performing teams.

You will guide, mentor and coach the leadership to build financial capability, manage talent, increase employee and customer engagement, while fostering commitment to our values and strategic priorities.

You will be accountable for delivering to an agreed business plan, guiding and mentoring the team and role modeling and championing change programmes as well as Public Trust's purpose and values.

You will own the revenue lifecycle of the geographical area, including managing revenue growth, reducing write-offs and increasing profitability while identifying and enabling business development opportunities.

Who we're looking for

The ideal candidate will have acquired life skills which will enable them to be relatable to our people during BAU or in emotionally challenging situations (often our customers are going through one of the toughest times of their lives).

You will enable our people to thrive, while growing and developing our customer and work base. In addition :

  • A strong technical aptitude and attention to detail will be important in picking up and managing the legal and technical elements of this role.
  • Able to influence through candid conversations with a range of stakeholders, both in person and in writing
  • Experience leading and managing daily operations to achieve business goals and maximise profitability
  • Experience coaching a leadership team, setting performance objectives, evaluating and optimising operation performance
  • Experience managing in a highly compliance driven environment, ensuring regulatory and company standards are upheld.
  • About Public Trust

    Public Trust is New Zealand's largest trustee services organisation. As an Autonomous Crown Entity, Public Trust was established in 1873 to provide all New Zealanders with independent and reliable trustee services.

    We have over 400 employees operating from 23 customer centres and a number of part time and appointment only sites across New Zealand.

    Our values are : People are at the heart of everything we do We make the tricky seem simple We are better when we work together We have the courage to make a difference.

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