Service Desk Analyst
Auckland, New Zealand
3d ago

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Our National Service Desk is based in our new Wynyard Quarter office with a great working culture. With quick and easy access to the cafeteria, you’re never far from the vending and coffee machines, so we’re well equipped to operate a 24 / 7 shift environment.

We look after over 150 customers globally, so we have a strong client-centric focus and aim to be professional and easy to work with, always.

About the Role

As a Service Desk Analyst, you’ll be the first point of contact for our biggest clients. No two days will be the same as you’ll be constantly thinking outside of the box to troubleshoot and resolve issues, ensuring the most efficient and effective customer service, possible! You’ll be supported and mentored by our team and get to be involved with the various fun events, such as our annual hackathon called Datacomp.

If you’re looking for somewhere to develop your career within a great culture, then this is the role for you!

What you’ll bring

Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role.

Ideally, you’ll have customer service experience, as its most important to us that you can keep our customers happy with your effective communication skills.

We’re looking for team members of all levels, so if you have experience within a Service Desk or an Enterprise IT support environment, this is a bonus! Or perhaps you are supporting a smaller environment and you're looking for the opportunity to grow within a large organisation.

We are also looking for someone who has avalibiltiy on weekends.

Our Service Desk is a 24 / 7 operation so you must have the flexibility to work varied hours which are defined by rosters.

The Nitty Gritty

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.

We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.

With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.

We are local at heart, yet world-class in capability.

We will review applications as they come through, and you can expect contact from us within a couple of weeks. Only candidates with work rights in New Zealand will be considered.

If this sounds like the opportunity you’re looking for, please apply online now!

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