Credit Assessment Officer
CallCentre People
East Tamaki, Auckland, New Zealand
3d ago


Do you have Credit Lending or Collections experience? This is a fabulous role to showcase these skills within a great company.

Our client is in search of a superstar dedicated to maintaining a high level of service and accuracy in decision making regarding customer credit worthiness within the Credit Assessment Officer role they have available.

Our client is striving to become the preferred multi-channel retail brand in the country which

provides the convenience of home shopping with affordable repayment solutions to middle and lower

income communities in New Zealand.

Hours for the role are Monday - Friday rostered shifts between 9am - 8pm (40hrs per week) and occasional Saturday's (every 3rd or 4th Saturday which is 5.5 over time)


  • Assessing potential new customers credit ratings and approving Purchase Limits in alignment with
  • credit scoring systems, internal policies and external regulations

  • Ensuring all new account and existing account applications have the correct documentation
  • provided, and that this is correctly stored for future reference.

  • Completing accurate documentation relating to new customer sign up
  • Providing advice to other functions around credit risk of specific customers
  • Consult with customers to resolve complaints and verify financial and credit transactions
  • Contribute to Process Improvement to enhance customer experience and reduce credit risk.
  • Ensure credit lending rules are applied consistently

  • To provide an active and positive influence with our internal and external customers and
  • stakeholder

    To be successful in this role :

  • Lending or collection experience
  • Call Centre experience
  • Competent use of CRM and Microsoft Office
  • Working knowledge of regulations CCCFA and AML
  • Financial / budgeting literacy
  • This position exists to determine the credit worthiness of customers and provide the HDL Retail Team

    with appropriate and clear credit decisions for potential new customer sign ups and all other credit

    related assessment duties relating to the HDL customer database. Highly effective communication

    with customers, the retail team and credit teams is crucial as is the adherence to all internal policies

    and external regulation related to lending and associated documentation.


  • A competitive salary
  • Free car park
  • Great location
  • A fun, dynamic environment
  • All applicants must undergo a Ministry of Justice check and also pass a Credit check.

    If this is the role for you, then we want to hear from you!

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