Technical and Customer Service Adviser
Concentrix
Wellington
2d ago

Technical Customer Service Advisor

We run a contact centre on behalf of one of the world’s leading technology companies , helping their clients across New Zealand, Australia and beyond.

We are adding more full-time inbound Technical Customer Service Advisors to our telephone-based team.

At Concentrix, we choose to promote from within, with 95% of our leadership team starting their career as a Technical Customer Service Advisor.

When you start as a Customer Service Advisor with us, you join our class of other new starters where you will be provided with 4 weeks of extensive fully paid training.

After you complete your training you will enter an 8 week nesting period where you will be closely supported and mentored by an experienced team member while you begin taking inbound calls from our client’s customers and resolving technical issues over the phone.

Every call is a different customer with a different need, so you will get to spend the best part of the day interacting with real people and being their hero.

We provide world class service and provide you with the training and development you will need to be the best in the business.

You will also be equipped with the necessary tools & devices to complete your role from home.

Here's what we'll need from you :

  • Outstanding communication skills with clear and articulate verbal, listening and written competency
  • Passion for customer service with strong trouble shooting skills
  • Driven to assess and evaluate customer needs by listening and asking questions
  • Ability to articulate information so that it's easy to understand
  • A solid understanding and passion for modern technology
  • Natural ability at multi-tasking and can perform under pressure
  • Attention to detail in capturing customer information accurately
  • Ability to work a flexible roster we operate from 9am to 9pm, Monday to Sunday (Covid-19 May effect hours of operation)
  • Here's what you'll get from us :

  • The opportunity to earn up to an extra $400 a month in bonus payments depending on individual and site wide performance.
  • Convenient CBD location in the beautiful old bank arcade building.
  • Career progression with ongoing training and development
  • Our multi-level site is fully kitted out with coffee machines, play stations, air hockey tables, vending machines and even a quiet sectioned off space for when you need a little time to relax.
  • If this sounds like you, please apply today by submitting your updated CV and registering online.

    At Concentrix, we make every effort to respond to all applications, however there may be times we cannot do this in a timely manner.

    We will aim to contact you within 2 weeks if you have been shortlisted to the next stage. If you do not receive a response from us, please do not take this personally as we really value the effort you made to apply and thank you for your interest.

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