Service Desk Analyst
Talent Winner Seek Medium Recruitment Agency of the year 4 years running
Wellington, Newzealand
20h ago
source : Hireejobs

Service Desk Analyst Wellington CBD Location 6 month contract Immediate start Working with a combination of new and existing technologies you will be responsible for supporting various enduser issues including Office365 over the phone Your role will be critical providing over the phone support trouble shooting and the ability to guide the user through technical instructions Responsibilities Extensive troubleshooting and root cause analysis Support various enduser issues including Office365 over the phone Contribute to positive team culture and provide excellent customer service Updating documentation as required such as quick reference guides support documentation contribute to common fixes and existing knowledge base Experience Required Must have excellent verbal communication skills Must have knowledge of Office365 applications MS AD Exchange support Senior level knowledge of overall desktop troubleshooting Exceptional over the phone support troubleshooting skills Ability to communicate and guide the user through technical instructions Must have experience with common IT ticketing based systems If you are able to start immediately and are looking to consolidate your IT support skills simply apply now

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