Freight Investigator | Syd Bradley Road
New Zealand Post
Christchurch, New Zealand
15d ago

Freight Investigator

New Zealand Post is an iconic New Zealand business and we are committed to a future that meets our customer's needs both physically and digitally.

We are charting a course towards a big future we choose to be bold and nothing will get in the way of delivering what our customers care about.

As a Freight Investigator your role is critical to customer experience; providing a positive outcome for customer complaints and ensuring missing freight or products are sorted, processed, dispatched correctly.

In this dynamic job you will :

  • Take responsibility of managing customer complaints and providing a positive outcome for customers
  • Investigate, organise delivery and communicate regularly with our customers, handling freight in a careful and professional manner
  • Liaise with various internal contacts to solve problems and raise issues where required
  • Build relationships with new and existing customers and highlight new business opportunities
  • This is a great opportunity for you to work within a dedicated team who contribute to making Courier Post a great place to work.

    To be successful in this role you will need to

  • Work Monday to Friday 0930 1800, and be available to work Saturdays when required
  • Be a committed teammate who puts customers first
  • Have a high level of customer service and strong communication skills
  • Competent computer skills
  • Have an accurate eye for detail and the ability to handle stressful situations
  • Have a team based approach
  • In return for upholding our promise to customers as well as buying' in to our values, we can offer our employees a rich and diverse workplace offering.

    Your opportunity could start right here. Apply now.

    For more information about careers at New Zealand Post visit

    All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

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