Customer Engineer - Palmerston North
NCR Edinburgh
NEW ZEALAND NTH IS VIRTUAL, NZL
5d ago

Position Summary

You will be responsible for providing installation, maintenance and repairs on equipment within an assigned territory / region to assure continuity of customer operations and high levels of customer satisfaction.

Key Areas of Responsibilities :

  • Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
  • Performs minor maintenance, repairs and component replacement at the module level
  • Assists in site preparation including cable installation, staging and standard testing of equipment
  • Maintains parts inventory and related records
  • Provides status reports throughout a service
  • Diagnose problems based on the information provided in assigned call as well as working with the customer to determine all issues at the site
  • Responsible for ownership of customer issues until resolution according to SLA agreements
  • Develops and applies knowledge of :

  • Security procedures
  • Service level agreement requirements
  • Escalation procedures
  • Tools and processes for completing machine repairs
  • Organize and plan time effectively
  • Complete NCR specific Certification based on business / district needs and assigned LOBs as prescribed by manager
  • Qualifications :

  • High School Diploma or Equivalent
  • Formal vocational or technical certification
  • Associate's Degree preferred
  • CompTIA, A+ / N+ Certification preferred
  • New Zealand driver's license
  • Ability to work in shifts
  • Experience Required :

    0-1 years of related experience

    New Zealand permanent residency or citizenship required for this position.

    Offers of employment are conditional upon passage of screening criteria applicable to the job.

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