You will be responsible for providing installation, maintenance and repairs on equipment within an assigned territory / region to assure continuity of customer operations and high levels of customer satisfaction.
Key Areas of Responsibilities :
Provides prompt and courteous service responses to routine customer enquiries (for Tier I products)
Performs minor maintenance, repairs and component replacement at the module level
Assists in site preparation including cable installation, staging and standard testing of equipment
Maintains parts inventory and related records
Provides status reports throughout a service
Diagnose problems based on the information provided in assigned call as well as working with the customer to determine all issues at the site
Responsible for ownership of customer issues until resolution according to SLA agreements
Develops and applies knowledge of :
Service level agreement requirements
Tools and processes for completing machine repairs
Organize and plan time effectively
Complete NCR specific Certification based on business / district needs and assigned LOBs as prescribed by manager
High School Diploma or Equivalent
Formal vocational or technical certification
Associate's Degree preferred
CompTIA, A+ / N+ Certification preferred
New Zealand driver's license
Ability to work in shifts
Experience Required :
0-1 years of related experience
New Zealand permanent residency or citizenship required for this position.
Offers of employment are conditional upon passage of screening criteria applicable to the job.