Front Office Manager
Oaks Hotels
Queenstown, Otago, nz
4d ago

Job Description

Join Oaks Queenstown Shores Resort as a Full-time Front Office Manager.

Rate : $58,000.00 per year + Company Benefits!

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Responsibilities include :

  • Manage reservations & rooms, identify and maximise revenue opportunities.
  • Ensure personalised customer service excellence is led by example.
  • Support Front Office staff in delivering outstanding guest experiences.
  • Provide team leadership, training and manage daily operations.
  • Effectively manage all group accounts from initial enquiry to bill settlement, including commission reconciliation.
  • Resolve & respond to guest complaints in a timely and professional manner.
  • Corporate with any health and safety regulations in the workplace and contribute to quarterly H&S meetings.
  • Support Hotel Manager with recruitment, operations and administration.
  • Maintain knowledge of the building bylaws and the Body Corporate members, and enforce them as necessary.
  • Effectively manage team roster to meet budgets.
  • Qualifications

  • Min 2 year experience in a strata titled property and dealings with Body Corporate.
  • Min 3 years team leadership experience
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Additional Information

    Join our positive and vibrant team and be rewarded with these team benefits :

  • 50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
  • Discount when you visit any of our restaurants, cafes, bars and wellness retreats
  • 50% off The Coffee Club VIP membership
  • Furniture, Australia Zoo, Medibank insurance discounts
  • Additional paid leave including Birthday, Vaccine and Study leave
  • Career progression & education assistance
  • Wellbeing programs (Uprise)
  • Reward & Recognition programs
  • Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.

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