Supplier Insights Leader – Fixed Term
New Zealand Government
Auckland City, AUK
4d ago
source : ExploreJobs

Supplier Insights Leader 12-month Fixed TermWe currently have an opportunity for someone with great leadership and organisational skills to join our Key Suppliers Team to cover maternity leave.

An energetic and motivated person that will take on the Supplier Insights Leader role to assist the team with social and business survey complaints and feedback reporting and resolution, as well as lead the Field Collections Health and Safety workstream.

Lead a small teamBring your creativity, passion, innovation and ideasFlexible with working hoursAbout Us Mō mātouAt Tatauranga Aotearoa, Stats NZ, our vision is to unleash the power of data to change lives.

As New Zealand s official data and statistics agency, we are tasked with leading the way for New Zealand s data future, enabling data-led innovation across society, the economy, and the environment.

The role Mō te tūngaReporting to the Key Suppliers Team Manager, you will be part of a team of four that works to action and resolve feedback and complaints from household and business data suppliers, as well as looking after Health and Safety initiatives and reporting in Field Collections.

Our successful candidate will ideally be able to demonstrate;Previous leadership experience

  • A passion for health, safety, and wellbeing with relevant experience and / or credentials in this line of work
  • Previous experience in customer feedback and complaints
  • Outstanding communication skills with the ability to show perspective and composure when faced with challenging interactions
  • The ability to produce analytical reports in a timely manner using tools like Excel and Power BI - An analytical spin, that builds on the valuable information provided by our data suppliers.
  • This includes the ability to analyse trends, report, and forecast customer feedback. A commitment to improving process management with a continuous improvement mindset

  • Experience in producing quality process documentation and technical guidelines, About you MōuYour broad role will be to : Work closely with similar roles and the Respondent Advocate to ensure that the business understands the supplier experience of our Organisation, and work towards improving this
  • Understand the Statistics NZ Compliance Strategy and work with this for the management of feedback and complaintsUse insights from our suppliers and staff to provide feedback to improve this strategy and our service to suppliersEnsure complaints and feedback are actioned by you and the team in a professional and timely mannerRespond to survey refusals with professionalism and the aim to obtain completed survey responsesUnderstand the importance of lone worker health, safety, and wellbeing, and work to improve this experience for the Field Collections teamCollaborate with other operational leaders to ensure ongoing improvements withing the survey support and field H&S workspace.
  • Knowledge / familiarity or a commitment to learn / understand Te Ao Maori, including ensuring opportunities at Stats NZ reach the Maori community.
  • You ll be joining an inclusive environment where people, regardless of gender, race, disability, religion or background are supported to be able to do their best work.

    This includes : Balance with life and work commitmentsAn environment that s safe, where you can be yourselfHow to apply Me pēhea te tuku tonoIf the above matches your skills and experience, click apply and upload your CV and cover letter.

    To view the position description, paste this link https : / / / 371LVME into your browser.Any questions that haven t been answered in this advert or the position description or if you have difficulty with your application please email jobs stats. will be screening applications as we receive them in order to move swiftly to interview shortly after the advert closes on 30 October 2020, 23 : 55.

    Note to Recruitment Agencies : unsolicited CVs will not be accepted.You must have the right to live and work in Aotearoa New Zealand to apply for this job

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