Experience Owner
ASB Bank
Auckland City, AUK
6d ago
source : ExploreJobs
  • Auckland City, AucklandPermanentCustomer Experience is our driving force for delivering exceptional outcomes for Aucklanders;
  • we utilise customer insights, Human centred design, behavioural science, lean UX and agile methodologies to deliver innovative customer experiences quickly.

    With the organisation mandate and executive support to lead change for our customers - today is the day to join our journey and make a difference!THE OPPORTUNITYAs our Experience Owner, you will champion customer centricitiy across all projects with the vision to improve the mobility experience for all customers.

    Using evidence-based customer research and testing, you'll define what 'good' service design should be for our customers.

    Working across AT as well as alongside external stakeholders, you'll represent the voice of the customer, helping to prioritise and define continuous improvement initiatives on projects.

  • SKILLS AND EXPERIENCEAs our Experience Owner, you will bring : A genuine flair for working with people from all walks of life;
  • able to communicate, listen, connect and demonstrate true empathyExperience forming and working with cross functional teams on projects and initiatives.

    Transformation experience, across both business and digital spaceAbility to provide thought leadership and identify market and international trends and best practice.

    Enthusiastic collaboration that engages participation and delivers results.UX / UI skills including wireframing, rapid prototyping and visual designCaptivating storytelling and visual representation skillsDesign research and user testing techniquesDigital and technology industry experienceThis exciting role has accountability across segmented mobility experiences including 'commuter experience', 'community living', disruptions or significant network changes (such as new bus network roll outs).

    We aren't just roads and public transport, AT is all about innovating and transforming how our city moves and connects. Engaging communities, creating accessibility for all, enabling growth - genuinely contributing and shaping the future of our vibrant city!Be part of a team that create effective human solutions!Apply now and begin your journey with Auckland Transport!At Auckland Transport we are committed to creating a diverse and inclusive workplace where people come first and we feel safe, respected, valued and supported, regardless of our differences.

    We also support flexible working that meets the needs of our people and the business, so please talk to us about how we could make this role flexible for you.

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