Support Engineer
Open Polytechnic
Wellington, Newzealand
3d ago
source : Hireejobs

The Open Polytechnic is New Zealands specialist provider of open and distance learning from certificate to diploma and degree level and is internationally recognised in its field Join a committed and focused team at Open Polytechnic that is dedicated to developing and integrating software that creates an incredible learning experience iQualify is seeking an experienced and enthusiastic Support Engineer to cover parental leave for up to 18 months fixed term Whats the roleWe are looking for an experienced Support Engineer to join a broad product team with roles ranging from UX visual design learning design customer experience and software developers Youll ensure the team and our customers are supported and able to thrive What youll be doing Working with a team to triage incoming support queries related to the iQualify platform and servicesAsking questions to determine the nature of the queriesProviding technical assistance and support for incoming queries and issuesAssigning other members of the team where appropriate to support inquiriesIdentifying and attending to any situations requiring urgent attentionTracking and informing team members of any recurring problemsYou will also be involved in keeping up to date with the platform development assisting the team developing the platform writing user story acceptance criteria and providing technical support as well as customer on boarding and other activities as required We are looking for someone who Is skilled in providing helpful customer supportIs right at home troubleshooting and diagnosing potential issues Diving into the technical detail will be second nature to you Has experience in the effective use of software platforms and toolsHas welldeveloped problemsolving skillsLoves working with users to analyse define and document requirements and specificationsHas excellent verbal and written communication skills that youll demonstrate by writing an outstanding cover letter showing us why youre the person were looking for Wow us with your style Whats in it for youWe provide a supportive and creative place to work developing learning solutions that help learners and our partners succeed Were equipped with coffee and frequent pet visitors Were located out in the Hutt Valley if thats a bonus for you Youll be challenged and supported and be an integral part of a team providing our customers with the best customer care around Still interested Hit the apply button Applications close midday Friday 8 November 2019 Please note only online applications will be accepted

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