Ocean Export Agent
Expeditors
Auckland, Auckland, New Zealand
3d ago
Job Description

·        Ensure smooth and timely freight process flow

·        Ensure accurate and timely data entry into our operational system

·        Track and Trace Ocean Export Files and reporting

·        Use Global Ocean Export Monitor on a daily basis.

·        Ensure documents are timely sent and Shipping notices communicated to overseas and customers

·        Ensure accurate and timely client and vendors billing & payments.

·        Interact with our customers in arranging their international shipments, meeting customer service standards.

·        Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

·        Meet compliance at all times to regulations internal and external in accordance with government regulations.

·        Understand department process flow, and looking for best practices to improve operational efficiency and productivity

·        Ensure all customers standard operating procedures in place and updated in Customer SOP

·        Meet KPI standards in accordance with the Company’s procedures   

·        Overseas communications, timely responses to emails and requests (internal and external) – 24Hours

·        Escalation of problems to Management when necessary

·        Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

·        Meets company standards of 52 hours training per year per employee.

·        Attend training classes when required.

·        Complete mandatory training when required.

·        Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

·        Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.


Qualifications

Knowledge:

Basic knowledge of Shipping  & International trade is preferable. 

Skills:

·        Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

·        Pro-active, strong organizational skills.

·        Good Microsoft Office and computer skills

·        Fluent in English.

Behaviours:

·        Positive and willing to help attitude

Training Requirements:

·        Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

6 months to 1 year related experience and/or training; or equivalent combination of education and experience



Additional Information

Other Benefits

  • Medical insurance.
  • Employee Stock Purchase Plan.
  • Training and Personnel development plan.
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