Service Desk Analysts
6d ago

Are you a problem solver who is genuinely excited to help customers? Do you have an IT certification couple with some Customer Service experience?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We currently have permanent opportunities on our Service Desk providing top notch ICT troubleshooting support to Fujitsu Clients.

As a Service Desk Analyst you will provide exceptional customer service and respond to phone, e-mail and on-line inquiries promptly, courteously and efficiently.

You will also maintain records and log these reported incidents using an IT Service Management tool and structured methodologies.

This role will give you the opportunity to learn and progress your career in IT Services to enterprise-level clients.

Core Skills

  • Previous experience in a Customer focused role, ideally within a call centre environment
  • Some knowledge of Desktop skills
  • An interest or experience with technology, particularly in a Microsoft environment.
  • Excellent verbal communication skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • Problem solving skills
  • IT Qualifications (desirable)
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