Service Delivery Manager
Hutt City Council
Lower Hutt
1d ago

About Us

At Hutt City Council our vision is to build a connected, resilient and inclusive city where all of our people thrive - Kia noho mai tēnei tāone hei pou herenga waka, hei pou herenga kaupapa, hei wāhi whai hua ki hōna iwi.

Our council has set out a bold and ambitious plan for us to achieve. We are facing some new and exciting challenges and this offers our staff unique opportunities to create innovative and positive changes with our communities.

We are reshaping our organisation to enable increased responsiveness to the needs and expectations of our communities, to be flexible in our approach, to meet future demands, to grow our capability, and to create an inclusive and progressive work environment for our staff.

About this role

As Service Delivery Manager you will be responsible for managing supplier relationships and partnerships to ensure delivery of the agreed services and targets against agreed service levels.

Leading your team you will ensure product and process design is fit for purpose and fits with the overall strategy of the Council.

You will develop and maintain strong relationships across the business and work closely with the Programme Manager - Go digital, providing specialist technical and professional knowledge to provide delivery services as required.

About you

You will be responsible

To be a contender for this opportunity you will need :

  • Demonstrated experience in leading a Service Delivery function, including leading process design
  • Strong customer service and project management and quality control skills.
  • Demonstrated experience managing supplier relationships.
  • Demonstrated contract management experience, including negotiating contracts to achieve the expected outcomes.
  • Relevant tertiary qualification and / or industry certifications / accreditations desired
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