Customer Service Coordinator | CBD
Adapt Therapy Services
Auckland, New Zealand
6d ago

We are on the lookout for a Customer Service Coordinator to join our close knit Homecare and On Boarding Teams in our Quay St branch.

This role is permanent, full time (Monday Friday, 8 : 30am 5 : 30pm).

The Role :

The core component of this role is to assist our Homecare and On Boarding teams with their client portfolios, as well as setting up new client referrals on a daily basis.

This involves rostering support workers on a daily basis to ensure our clients’ needs are met

Answering welcome calls and arranging visits for service plans

Liaising with our clients, support workers and occasionally our funders

Excellent communication skills are integral for this role.

Key tasks could include :

  • Managing a high volume of inbound calls and queries in a timely manner
  • Effective documentation of communication and client / support worker records
  • Relief management of client portfolios
  • Ensuring our support workers are in the right place at the right time
  • Ability to work cohesively within a team
  • Liaising with recruitment to hire support workers
  • Organising visits to complete Service Plans
  • What we can offer :

  • A supportive orientation and training programme
  • Internal career opportunities
  • A thriving Social Club
  • Casual Friday and after work drinks
  • Supportive team environment
  • Free fruit
  • Personal fulfilment as you are helping someone live their best life
  • What we require :

  • A minimum of at least 1 year experience within a call centre environment
  • Healthcare experience or experience within a similar healthcare role is preferred
  • Excellent written and verbal communication skills
  • Ability to thrive within a fast paced environment
  • Have an empathetic and caring nature, with a genuine interest in helping others
  • Able to problem solve and think on your feet
  • Think you've got what it takes?

    If so, please apply online with a CV & Cover Letter to Danielle Harrison.

    For further information please call on 0800 266 577.

    Please note : you must be a citizen or resident of New Zealand to apply

    For more information on what we do, please visit

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