Customer Service Librarian
Napier City Council
Napier
6d ago

Part time position working 21 hours per week across Monday to Sunday.

Our Napier Library is looking for someone with outstanding customer service skills to make a difference to the customers of our exceptional Library.

This is a very busy frontline position based at both our Napier branches, involving supporting the delivery of our community programmes and online services, customer enquiries, issuing, and returning stock.

Please note : this role involves weekend work.

The person we are looking for will have previous experience working in a customer service position.

Other attributes include :

  • the ability to deal calmly, courteously and effectively with a wide range of customers
  • Embrace new technologies and support customers with online services with a positive attitude.
  • enthusiasm for learning, reading and working with the community
  • having a professional manner at all times and being well groomed, with a sense of humour
  • being a good team player, willing to assist your team mates where required
  • having competent computer skills - training with our specific system will be provided
  • the ability to work effectively under pressure
  • being fit and able to cope easily with the physical demands of the job
  • the availability to work weekends and to work in both Taradale and Napier sites
  • This role will appeal to a customer-focussed individual who relates well to people of all ages and backgrounds, has strong digital skills and shares our goal to make a difference to our community.

    We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status although applicants must have existing rights to work in New Zealand.

    Our preferred candidates will be required to undergo pre-employment screening which includes drug testing, personality profiling, and for some roles, health screening.

    We will be shortlisting and interviewing candidates as we receive them, so encourage you to apply now!

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