Infrastructure Systems Engineer, NOC
New Zealand, Auckland
15h ago

Job Description

Workday’s Planning Business Unit is looking for a System Infrastructure Engineer with experience in Network Operations. As a System Infrastructure Engineer, NOC, you will be supporting Workday Adaptive Planning cloud environment.

You will support building the infrastructure, tools, and services delivering next generation cloud solutions. You must be responsive, flexible and able to succeed within an open collaborative peer environment.

In this position, you will be responding to system and environment alerts. You will be leveraging runbooks to resolve production incidents and issues.


  • Create and respond to production monitors : triage, troubleshoot and resolution
  • Create, maintain, and automate operational runbooks
  • Build automation for monitoring response and other production tools
  • Support request for customer support tickets - Internally facing
  • Support for both Linux and Windows systems (basic system support)
  • Maintain production SLAs related to incident response
  • Document and participate in RCA meetings
  • Participate in on-call rotation - 24 / 7x365 (On call monitoring response : 1 week primary, 1 week secondary, 2 weeks off)
  • Note : This role includes a rotational weekend shift. While it is not possible to be definitive, as it depends on business needs, the maximum frequency we would expect is one week in four
  • Skills & Qualifications :

  • 3+ / 5+ years of experience in Linux System Administration
  • Strong Linux scripting skills : Bash, Perl, Python
  • Experience in ticketing systems - Jira, Zendesk, Remedy, Track-IT
  • Experience with AWS in an enterprise environment
  • Experience with monitoring tools such as Nagios, Icinga, Prometheus, Grafana, InfluxDB
  • Experience in production configuration tools : Chef / Jenkins / Terraform / Puppet
  • Bachelors in Computer Science or equivalent
  • LI-CD
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