About the role
What you need to know :
Contribute to the growth and profitability of the Financial Lines and Casualty business unit by providing underwriting and administration support to allocated underwriters.
Ensure exceptional customer service to both internal and external parties and consistently meet service levels and performance targets in terms of volume, accuracy, and quality.
Be the key contact person between Financial Lines, and the CPS Service team. This will involve being the escalation point for resolution of process queries, policy-specific queries as part of BAU activities i.
e. bookings, unallocated cash etc.
Work with the CPS lead to ensure plans to improve performance are implemented where quality is not of the required standard.
Assist in underwriting of new and renewal business in accordance with underwriting guidelines, relevant underwriting authority and AIG principles.
Assist allocated underwriters in both segments Corporate and Commercial with administration support. Tasks include inputting data for renewals, issuing decline letters, file maintenance, communicating with external Brokers to follow up submissions and closings, updating tracking IT systems, checking closings received from external Brokers, generating policy documents and certificates of insurance, clearing unallocated cash and any other task required to support the underwriters at renewal or midterm.
Prepare formal documentation in a timely and accurate manner in accordance with Profit Centre and corporate standards, and in line with compliance with regulatory standards.
Review current processes to ensure continuous improvement and or process optimization.
Work with allocated underwriters to drive the use of underwriting platforms.
Assist senior members of the team with data analytics and portfolio management / analysis.
Assist in the implementation of business plans in accordance and company direction including technology and the digital delivery of products to the market.
Work closely with Underwriters to ensure the maintenance / development of solid working relationships with brokers to create business opportunities.
Proactively keep up to date with industry, business issues and trends.
Attend client / broker functions when required.
Ensure client service metrics as agreed by Profit Centre are adhered to.
Maintain accurate files, registers and records to contribute to management reporting and timely service and policy issuance.
Full participation in local and regional training (underwriting and personal skills).
Be actively involved in the reverse migration of policy administration by working with Underwriters, Compliance and Claims in amending work instruction and developing standards to ensure quality processing and increase in process efficiency to reduce multi-touch processes.
Comply with key regulatory and risk management responsibilities.
What we’re looking for :
Proven administration experience
Excellent time management and organisational skills
Excellent communication (verbal and written) skills
Excellent Computer Skills, with intermediate skills in Microsoft Word and Excel
Strong communication skills; Demonstrate effective communication with stakeholders including senior leaders, peers and other staff
Analytical & Problem-solving skills with attention to detail
Ability to work well with others as well as work autonomously when required
Ability to multi-task and meet deadlines
Understanding of Insurance industry
Experience in offshore processing centres