Customer Service & Underwriting Consultant
Suncorp Group
Christchurch
5d ago

Customer Service & Underwriting Consultant

Job No : 657613

Auckland, Christchurch, Wellington, Central North Island, Lower North Island, Lower South Island, Upper South Island

NZ-A4

If you’re looking for a chance to grow your career in the financial services world with an organisation that is committed to recruiting and fostering talented people, then Suncorp New Zealand could be the place for you.

Your new role

We have several opportunities in all across the country to join our vibrant and motivated consumer insurance team to provide underwriting solutions that deliver excellent service and great outcomes for our customers.

These are both part time and full time positions. You will be expected to :

  • Provide a customer focused and profitable underwriting solution for existing and new business.
  • Handle queries from existing customers and partners regarding their Insurance policies.
  • Effectively handle and action any customer complaints.
  • Provide excellent customer service by identifying and resolving any quoting, processing or underwriting issues.
  • Proactively assessing customer needs and finding the best insurance solution for them.
  • Being a supportive, collaborative and actively involved team player.
  • Looking to contribute ideas and initiatives to continually improve our customer experience.
  • To shine in this role, you will have :

  • Previous insurance underwriting experience - highly regarded
  • Previous corporate experience, particularly focused on customer service or relationship management
  • An engaging personality with a passion for interacting with customers and partners
  • A drive to deliver an exceptional customer experience in every interaction
  • The self-motivation to achieve goals and objectives
  • Effective communication, questioning and listening skills
  • A great work ethic with a positive attitude and outlook
  • What you will get in return

  • You will have the chance to join our Underwriting Academy, which is a development program that will enable you to build your technical and soft skills and empower you to make confident underwriting decisions.
  • Free life, salary continuance and trauma insurance cover
  • Discounted insurance through Vero, Asteron Life and Southern Cross
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people : Employee Assistance Program (EAP), $250 annually towards Health & Wellbeing, Study Support, Employee Referral Program ($600), Company share options, Years of Service Recognition, etc.
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