Senior Compliance Operations Analyst
Auckland, Auckland, New Zealand
4d ago


At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.

We leverage technology to deliver these services through our website, mobile apps and over the phone. Last year, we helped nearly 300 million people access information about the currencies that matter to them and over 150,000 people used us to send money overseas.

Thousands of businesses relied on us for information about the currency markets, advice on managing their foreign exchange risk or trusted us with their business-critical international payments.

At Xe, we share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.

We are proud to be part of Euronet Worldwide (Nasdaq : EEFT), a global leader in processing secure electronic financial transactions.

Under Euronet, we have brought together our key brands Xe, HiFX and Currency Online to become the business that Xe is today.

Reporting into the Compliance Operations Manager, you will understand the value the compliance operations functions have in delivering key business objectives and have the foresight to spot opportunities to innovate and develop new ways of operating.

What You'll Do :

Operational Efficiency

  • Provide training and support to the Compliance Operations Team on compliance operations processes and systems
  • Organisational Transformation

  • Develop and implement the Quality Control Frameworks to ensure Xe maintains consistency and accuracy whilst striving for continuous improvement of the compliance operations function
  • System Implementation

  • Support the implementation of new systems that directly impact the Compliance Operations Team to help improve customer experience and operational efficiency
  • Subject Matter Expert

  • Act as a contact and reference point for Compliance Operations Team e.g. handling escalated queries, exceptions and provide regular, constructive feedback to the team to aid their development
  • Global KYC

  • Complete day to day reviews including corporate and consumer onboarding, refresh, screening and fraud checks whilst ensuring alignment with the Global KYC Program
  • Project Support

  • Complete ad-hoc project assistance as assigned by the Compliance Operations Manager to support the compliance and business strategy
  • General

  • Create a customer-focused culture that has a clear understanding of risk and an innovative can-do mindset that achieves both the regulatory objectives and a good customer experience
  • Remain up to date on Xe’s core business activities and assist in the analysis of proposed business initiatives from a compliance operations perspective
  • Maintain high levels of performance at all times including situations with challenging timeframes and complex situations and scenarios
  • Identify and escalate emerging issues or concerns with the ability to manage issues from identification to resolution
  • Essential :

  • A minimum of 5 years’ experience gained working within a similar role within a FX / Payments industry or within a similar regulated organisation
  • A demonstrable understanding of legal / regulatory compliance surrounding the compliance operations function
  • Ability to identify, mitigate and communicate risks and issues that have the potential to impact the overall client experience
  • A self-starter who fosters a positive, inclusive, collaborative team culture by maintaining open professional communications and being a team player
  • Strong organisational skills to enable identification of required tasks and deadlines and planning and prioritisation of these tasks in an appropriate manner
  • Desirable :

  • Expertise in using tools such as Compliance Catalyst, Actimize and Accertify
  • Benefits

    Xe offers a competitive salary, discretionary bonus, 1 additional day of annual leave per year (capped at 25 days), discount gym membership, paid birthday off, paid health insurance, fresh fruit, active social club and the opportunity to be part of the Euronet Employee Share Purchase Plan (ESPP).

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