Service Desk Analyst
Fujitsu
Wellington
2d ago

SERVICE DESK ANALYSTS

WELLINGTON

Fujitsu is a diverse global organisation with over 120,000 employees, offering a full range of technology products, solutions, and services to customers in more than 180 countries.

We know that using our experience and the power of ICT to shape the future of society with our customers can only be achieved through a flexible and respectful approach to work.

Fujitsu Oceania is focussed on winning our customer’s trust to improve their businesses, supporting our people to reach their full potential and doing good things for society, all whilst delivering sustained profitable growth.

Work with a giant of technology :

We currently have permanent opportunities on our Service Desk providing top notch ICT troubleshooting support to Fujitsu Clients.

While a certification or interest in IT would be awesome, we can teach the technical. What is most important are your soft skills - you'll be someone customers enjoy interacting with due to your friendly persona, excellent communication skills and can-do attitude.

As a you will provide exceptional customer service and respond to phone, e-mail and on-line inquiries promptly, courteously and efficiently.

You will also maintain records and log these reported incidents using an IT Service Management tool and structured methodologies.

This role will give you the opportunity to learn and progress your career in IT Services to enterprise-level clients.

Building your own path to success :

To be successful in this role, you will have :

  • Previous experience in a customer focused role, ideally within a call centre environment
  • An interest or experience with technology, particularly in a Microsoft environment (desirable)
  • Excellent verbal communication skills
  • Self-motivation and ability in punctuality, time management, presentation and administration
  • Problem solving skills
  • Come Share our Vision :

    We aim to create an employee experience that embraces diversity, inclusion and belonging. We’re focused on flexible work options and a range of rewarding benefits.

    If you want to work in the way that suits you and our customer’s best, come and find your future at Fujitsu.

    Work your own way : https : / / www.fujitsu.com / au / about / careers / own-way / index.html

    Achieve together : https : / / www.fujitsu.com / au / about / careers / achieve-together / index.html

    Our Process : https : / / www.fujitsu.com / au / about / careers / trusted / index.html

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