The University - Waipapa Taumata Rau - is Aotearoa New Zealand’s pre-eminent higher education institution, we offer a range of study options to over 42,000 students.
It’s an exciting time at the University of Auckland as we evolve and adapt to our student’s needs.
The contact centre is truly the heart of the University, and our customer service representatives are the veins that connect our students, staff and members of the public.
We are currently recruiting for a number of Customer Service Representatives to join us on a fixed-term contract.
Te Whiwhinga mahi The opportunity
Responding to inbound queries predominantly from students, no two days will be the same. To support your knowledge, you’ll have access to our detailed knowledgebase, but your ability to manage caller’s queries, frustrations and understand the crux of their calls will be your point of difference.
Our callers are in contact to gain some guidance on a variety of issues, queries can vary from how to gain a HOP Card concession, providing guidance on courses to prospective students, to advising on the process for applying for an aegrotat.
You will develop strong relationships with our student centres across all faculties as well as understanding the processes for a number of our service divisions.
For more detailed information, please refer to the position description.
Mō tō mātou rōpū About the team
The contact centre is a thriving and fun environment, often the first step in an ambitious student’s career, you’ll be surrounded by co-workers who are passionate about the University and customer service.
We come from all walks of life, but gel together as we all are working together towards a common goal.
We have a commitment to helping you grow, and to support this, we have Senior Advisor roles that you can grow into. This is also often a great opportunity to build networks in the organisation.
He kōrero mōu About you
Customer service, problem-solving and the ability to interpret information (both written and verbally) are the key skills here.
We have the team and systems to train you, so we are open to applications from any background.
Ideally, you will have studied with us to be able to be a first-hand advocate for what a great place to study the University of Auckland is, however, if you have been in a dynamic customer-centric role and have a truly innate passion for helping people this is the role for you.
Ngā āhuatanga kei a mātou What we offer
We’re proud to becommitted to providing an excellent working environment through :
Flexible employment practices (including working from home, flexible hours)
Up to 6.75% company superannuation scheme
A competitive salary with five weeks’ annual leave
In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.