Auckland City, AucklandContractThe RoleFrom the grandest of ideas to the smallest of details, every day we're turning our passion into performance and improving life through good design.
Here at Fisher & Paykel we're passionate about our customers and we care about the details. It's this passion that inspires us towards reaching our goal -
to become the most human-centred appliance brand in the world.When it comes to delivering great experiences for our customers we know that the "cookie cutter" approaches of some organisations just aren't going to work for us.
We don't want our customers to have to jump through hoops to get the support they need; we want them to have information and assistance available in the way that works best for them.
What will you be doing?As a Commercial Sales Coordinator, you'll work with our Builder Market, helping them to deliver a premium quality service to our customers.
This is a fixed term contract role to cover a secondment for 12 months full time.This role works within the Builder Market, where you may have orders up to 6 months in advance, so you'll need to be able to work proactively to create and maintain order plans, making sure that we have the correct stock availability, in the right place, to meet our customers order on the requested date.
You'll also assist in the operation of our finished goods. Once an order is made or a refund is requested, it's your responsibility to make it happen.
You'll load the details into our JDE system, manage stock availability and follow up with everyone involved to make things happen.
You'll be dealing with people from our sales, customer service and delivery teams, both via email and the phone.What are we looking for?
This is a busy role with a big variation in order lead times so you'll need to be able to prioritise your workload and create a plan you're confident working towards.
You'll be able to multi-task so you can answer phone queries and input data into the system all at once.You'll have proven sales coordinator experience with excellent attention to detail, be results driven and have the ability to work under pressure and produce effective solutions.
We're looking for someone who has a real focus on customer satisfaction, the ability to build effective relationships at all levels of the business and is able to maintain communication across varying groups of people.
Hours of work : Please note this position specifically supports our Australian based sales teams and therefore the hours will be outside standard working hours between 1.
30pm to 10.00pm.If you're someone who enjoys the challenge of working in a fast-paced, busy environment, then this will definitely be the place for you.