Account Manager
NuData Security
Auckland, New Zealand
1d ago

Overview

This is an extremely exciting time in the payments space. The industry is at a fascinating inflection point as we experience the convergence of multiple market dynamics including significant shifts in consumer expectations, the growth of fintechs, and changes in regulation.

By joining Mastercard’s New Zealand’s Account Management team, the successful candidate will be part of, and contribute to this unique and transformational period for the payments industry.

The successful applicant will be responsible for multiple partnerships, with a focus on fintech, BNPL and partners who lead in digital.

The role forms part of a team dedicated to deliver against set objectives and the strategy of our clients. Role

  • Understanding the customer’s strategy, and articulating ways in which Mastercard can help them achieve their goals
  • Manage multifaceted and diverse customer relationships, coordinating activity across various internal and external stakeholders
  • Develop relationships across different levels to drive a partnership model that best serves our clients and their business
  • Bringing the client thought leadership and insights, leveraging Mastercard’s organisation to pull together relevant and compelling content
  • Understanding relevant market trends, regulation, competitor activity and able to identify the so what for the customer
  • Negotiating / closing new business opportunities that align to customer priorities
  • Managing internal stakeholders to deliver best-in-class service, insights, products and value to the customer
  • Engaging when required, in operational activities, and dealing with incidents and escalations as needed
  • Leading quarterly business reviews with senior stakeholders across Mastercard and our clients, to jointly align on performance and priorities. All About You
  • Be an experienced retail banking or payments professional with a good understanding of the payments ecosystem, trends, landscape, financial drivers, and competitive forces (prior experience working within consumer card issuing, acquiring and / or digital payments would be a strong plus)
  • Have a proven track record in leading important strategic relationships; extensive account management experience, and the ability to demonstrate you can understand, build and communicate effective value propositions
  • Proven consultative relationship skills across all levels of the clients’ organisation, with ability to gain a deep understanding of their business needs and the ability to pro-actively address these needs
  • Superior interpersonal, negotiation and communication skills, including strong presentation skills, both virtually and face-to-face.
  • You’ll be skilled at reading a room and adjusting your message accordingly

  • Experience and competence with building numerically accurate and logically sound business cases to support the internal and external sales process
  • Demonstrate a structured, diligent approach. Be hands-on, execution-oriented; project management skills a big plus. Willing and able to drive progress of existing products / services / initiatives with your customer through to successful implementation
  • Be a logical thinker, have strong self-awareness, be open to different approaches / ideas and committed to challenge the status quo to deliver new business initiatives.
  • Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely.

    We value the safety of each member of our community because we know we’re all in this together.

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