Technical Systems Specialist
MSD
Palmerston North, New Zealand
2d ago

Our purpose : We use the power of leading-edge science to save and improve lives around the world

For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals.

We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities.

The Opportunity

  • Based in the Upper North Island, New Zealand. Our Territory Representatives interact face to face with our customers, understand their needs and consult to offer the right solutions.
  • We work collaboratively in Field Sales Teams and play a critical role in supporting our customer centric business model.

  • Comprehending and facilitating the customers’ needs, enabling the customer to extract the full value from their automation system and peripheral devices in North Island.
  • Responsibilities :

  • Your role will be accountable for ensuring that our customers and their automation and monitoring systems in a professional and timely manner in North Island.
  • Provide proactive advice about how to maintain and best utilize their systems.
  • Perform diagnosis and resolution of complex hardware / software problems and recommend and implement corrective solutions, including on-site repair.
  • Provide technical expertise to sales representatives, resellers, and customers during the sales process. Help customers to maximize the benefits from the organization's products and services.
  • Travel outside your region will be required from time to time to support remote customers and staff.
  • WHAT YOU MUST HAVE

  • Relevant tertiary qualification (NZCE Electronics or advanced trade certificate in Electronics / radio / electrical) or a minimum 3 years’ experience in a related field
  • Experience in the installation and support for sophisticated electrical equipment and computer software
  • Customer service experience and ability to train customers. Excellent relationship building, communication and telephone skills, attention to detail
  • Strong problem solving / trouble shooting skills working through issues in a systematic manner.
  • A working knowledge of Microsoft Office applications.
  • WHAT YOU CAN EXPECT

  • Work with a dynamic team that focuses on development and success.
  • Across function opportunities within sales team in North Island
  • What's on Offer?

  • Join an innovative and evolving Global Animal Health company
  • Work with a high performing, agile and passionate teams
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