Customer Experience Lead
SOLGM LG Careers
Hawkes Bay Regional
3d ago

Council’s vision is a healthy environment anda resilient and prosperous community. Our focus is to prioritise Te kounga o te wai, tehaumarutanga me te mārohirohi ā-āhuarangi o te whakamarutanga Water quality, safety and climate-resilientsecurity.

Kia koi, kia toitū hoki te whakamahinga o te whenua Climate-smart and sustainable land use. Kia ora, kia āhei, kiamārohirohi ā-āhuarangi hoki te rerenga rauropi Healthy, functioning and climate-resilient biodiversity.

Kia toitū, kia mārohirohiā-āhuarangi hoki ngā ratonga me ngā hanganga ā-whare Sustainable and climate-resilient services andinfrastructure.

We have an exciting job opportunity at Councilwithin Corporate Support section for a effervescent, customer serviceextraordinaire looking to lead our Customer Experience team.

The CustomerExperience Lead plays a key role by supporting the Corporate Operations managerin developing and leading an organisation wide transformation programme toembed and enable a culture of customer service excellence.

As the Customer Experience Lead, you willsupport the day-to-day operation of the Customer Experience team, includingrostering, the development of ongoing training programmes and ensuring theservice provided to all customers is meeting the expected service levels.

The preferred candidate will be solutionfocused and experienced in leading a team with a strong ethos in customerservice excellence, who is quick to learn and passionate about providing visitorswith a first-class customer experience.

Essential attributes :

  • Excellent people andcommunication skills
  • Positive, resilient andprofessional attitude to customer service
  • Experience in leading anddeveloping a team to deliver high quality customer experience
  • Knowledge of financialcontrol including receipting and reconciliation process
  • Proficiency withcomputers and system administration, specifically the operation of knowledgebase’ and request for service’ systems
  • Leadership experience ina modern contact centre is desirable
  • If this sounds like the opportunity for youand you have the skills required, we look forward to your application.

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    Applications close 27thSeptember 2020

    Position description

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