Restaurant & Bar Manager - Ibis Wellington
IBIS
Wellington, Wellington Region, New Zealand
2d ago

Key Objective

Coordinate and manage the day-to-day restaurant, room service and bar service function in the hotel while maximising profitability and meeting the customers needs

Key Duties

  • Arrange, Attend and actively participate in Rev Max, HOD & Food and Beverage meetings. respecting the confidentiality of issues, which may be discussed formally or informally.
  • Manage the service of food and beverage within the restaurant / bar and room service and, where required outside catering.
  • Coordinate between restaurant & bar and other relevant departments to ensure that preparations for restaurant & bar and room service have been made.
  • Assist in the preparation monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target;
  • Management and guidance of outlet staff under control, namely Restaurant Supervisors;
  • Prepare weekly and monthly forecasts for restaurant & bar and room service;
  • Any other such duties that may from time to time be assigned by the GM
  • Strive to implement the Accor Asia Pacific Service Vision and demonstrate active use of the Accor Values.
  • Financial / Asset Responsibilities / Duties

  • Assist in the development of the Annual Business Plan and Financial Budget; use this as a guide to control expenditure during the financial year.
  • Facilitate the smooth running of the department through adequate supply of materials and equipment.
  • Adhere to the department budget through the Purchase Order System and inventory controls.
  • Pro-actively control costs by being aware of forecasted business and targeted profitability, whilst maintaining standards.
  • Customers Responsibilities / Duties

  • Ensure that the Department establishes and maintains an ongoing quality improvement programme through use of medallia and hotel guest questionnaires and take action on any feedback.
  • Deliver and achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
  • Attend to operational problems and needs promptly including customer complaints, enquiries and requests, take a positive problem solving approach.
  • Maintain staff focus on the Customer’s need’, individualising and personalising service where possible, encourage staff to use their own initiative.
  • Ensure that customer safety and security is maintained to high levels at all times.
  • Ensure every member of the team is able to promote Hotel facilities service and is aware of special company / Hotel promotions.
  • Human Resource Responsibilities / Duties

  • Ensure that strategies and practices are in place to facilitate the efficient staffing of the department to achieve financial and service quality targets.
  • Implement Accor training initiatives with emphasis on structured on job training aligned with service standards and service procedures.
  • Develop and implement with Supervisors, strategies to minimise staff turnover.
  • Appraise staff performance utilising Accor performance review system, conduct frontline performance reviews for probationary and annual reviews;
  • correct performance issues discipline and counsel as required in consultation with HR Manager / General Manager.

  • Recruit staff who are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.
  • Identify and develop career seekers.

    Health & Safety Responsibilities / Duties

  • Establish and maintain safe working conditions and practices following Accor Health, Safety and Environmental policies.
  • Ensure all staff within the department are fully conversant with departmental emergency, fire and evacuation procedures.
  • Ensure all hazards are recorded and reported to the OSH committee, are investigated appropriately with controls identified and reviewed.
  • Ensure all workplace accidents and incidents are reported accurately and promptly on the prescribed form, with appropriate investigation and corrective action taken.
  • Achieve effective communication and consultation on Health and Safety including regular departmental and representation on OSH meetings.
  • Review and develop OSH plan annual. Maintain up to date records

  • Ensure all new and transferring staff have safety training and ongoing supervision so to perform work tasks in a safe manner.
  • Provide rehabilitation support and assistance to injured workers following Accor guidelines.
  • Requirements :

  • The ideal candidate would hold a relevant qualification in Hospitality & Tourism / Hotel / Restaurant Management.
  • Proven post graduate hospitality management experience or 3 years of relevant experience (with at least 12 months hospitality management experience) in lieu of a formal qualification.
  • LCQ and valid General Managers Certificate
  • Benefits

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