Coordinate and manage the day-to-day restaurant, room service and bar service function in the hotel while maximising profitability and meeting the customers needs
Arrange, Attend and actively participate in Rev Max, HOD & Food and Beverage meetings. respecting the confidentiality of issues, which may be discussed formally or informally.
Manage the service of food and beverage within the restaurant / bar and room service and, where required outside catering.
Coordinate between restaurant & bar and other relevant departments to ensure that preparations for restaurant & bar and room service have been made.
Assist in the preparation monthly restaurant / bar reports, commenting on key performance indicators and action taken to keep on target;
Management and guidance of outlet staff under control, namely Restaurant Supervisors;
Prepare weekly and monthly forecasts for restaurant & bar and room service;
Any other such duties that may from time to time be assigned by the GM
Strive to implement the Accor Asia Pacific Service Vision and demonstrate active use of the Accor Values.
Financial / Asset Responsibilities / Duties
Assist in the development of the Annual Business Plan and Financial Budget; use this as a guide to control expenditure during the financial year.
Facilitate the smooth running of the department through adequate supply of materials and equipment.
Adhere to the department budget through the Purchase Order System and inventory controls.
Pro-actively control costs by being aware of forecasted business and targeted profitability, whilst maintaining standards.
Customers Responsibilities / Duties
Ensure that the Department establishes and maintains an ongoing quality improvement programme through use of medallia and hotel guest questionnaires and take action on any feedback.
Deliver and achieve a level of service quality that consistently meets and preferably exceeds the expectations of guests.
Attend to operational problems and needs promptly including customer complaints, enquiries and requests, take a positive problem solving approach.
Maintain staff focus on the Customer’s need’, individualising and personalising service where possible, encourage staff to use their own initiative.
Ensure that customer safety and security is maintained to high levels at all times.
Ensure every member of the team is able to promote Hotel facilities service and is aware of special company / Hotel promotions.
Human Resource Responsibilities / Duties
Ensure that strategies and practices are in place to facilitate the efficient staffing of the department to achieve financial and service quality targets.
Implement Accor training initiatives with emphasis on structured on job training aligned with service standards and service procedures.
Develop and implement with Supervisors, strategies to minimise staff turnover.
Appraise staff performance utilising Accor performance review system, conduct frontline performance reviews for probationary and annual reviews;
correct performance issues discipline and counsel as required in consultation with HR Manager / General Manager.
Recruit staff who are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.
Identify and develop career seekers.
Health & Safety Responsibilities / Duties
Establish and maintain safe working conditions and practices following Accor Health, Safety and Environmental policies.
Ensure all staff within the department are fully conversant with departmental emergency, fire and evacuation procedures.
Ensure all hazards are recorded and reported to the OSH committee, are investigated appropriately with controls identified and reviewed.
Ensure all workplace accidents and incidents are reported accurately and promptly on the prescribed form, with appropriate investigation and corrective action taken.
Achieve effective communication and consultation on Health and Safety including regular departmental and representation on OSH meetings.
Review and develop OSH plan annual. Maintain up to date records
Ensure all new and transferring staff have safety training and ongoing supervision so to perform work tasks in a safe manner.
Provide rehabilitation support and assistance to injured workers following Accor guidelines.
The ideal candidate would hold a relevant qualification in Hospitality & Tourism / Hotel / Restaurant Management.
Proven post graduate hospitality management experience or 3 years of relevant experience (with at least 12 months hospitality management experience) in lieu of a formal qualification.
LCQ and valid General Managers Certificate