Customer Service Representative
PGG Wrightson
Christchurch, NZ
2d ago
  • Progressive role with a range of internal opportunities
  • Fun and energetic working environment
  • Fixed Term, full time role from June 2021 to January 2022
  • This fixed term full time role offers the perfect opportunity to get your foot in the door with an industry leader that is committed to growing its employees through training and leadership development.

    PGG Wrightson is a leading nationwide provider of products and services to the rural sector. We are helping grow the country through our knowledge, service and expertise.

    Our Christchurch based Contact Centre has been set up as the first point of contact for the majority of our internal and external customers.

    The team is growing very fast and is looking for a motivated and enthusiastic individual to join the team!

    This is not your standard Contact Centre role, most queries are taken via email and majority of the calls are with internal staff members.

    The Customer Service Representative will be taking orders / requests for a variety of products and services with accuracy being a major component of the role, while also managing a number of key processes and projects offering variety in your day.

    We require someone that can demonstrate a 'can do' attitude consistently delivering to a high standard. We have a great team culture where our people really do make a difference and this has played an important part in the progress and success of the Contact Centre.

    Key Duties :

  • Provide effective customer service and build rapport with clients and suppliers
  • Take accurate orders for products and services
  • Provide information to clients in a professional and friendly manner
  • Proactively assist colleagues and suppliers with queries and problem solving.
  • Assisting online orders through our online shop
  • Taking inbound and making outbound calls to existing customers
  • Skills and Experience :

  • Personable and approachable with a proven ability to build relationships
  • Customer service experience and excellent communication skills
  • Previous experience with Microsoft Office Suite
  • Ability to work under pressure with strong attention to detail
  • Rural experience is advantageous but not strictly required.
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