Channel Enablement Partner
Spark New Zealand
Christchurch, New Zealand
6d ago

Channel Enablement Partner

Are you passionate about Learning Design and Delivery? Do you believe that a great on boarding programme is critical to the success of new people?

We're on the search for a self-motivated, super passionate individual to join our Channel Enablement Partner team."

About Spark Customer Channels

Customer Channels is the customer facing side of Spark. We are responsible for providing our customers with game-changing experiences and ensuring they receive the best possible service when dealing with Spark whether that be online, via our contact centre or in one of our retail stores across the country.

We really want to make a difference in the lives of everyday New Zealanders.

Working alongside our Customer Channels Leaders, you'll report into our Channel Enablement & Delivery Lead, with a key responsibility to impart 'hard' skills to our people to ensure they know how to help customers efficiently.

As a Channel Enablement Partner your key focus is to provide the CDU with facilitation and training (including online) that delivers quality outcomes for the teams and that align with the aspirations of the Channel.

We'd be keen to talk to you if :

  • You're experienced with developing and delivering training
  • You're a customer advocate with an unwavering determination to deliver exceptional service to our customers
  • You relish the opportunity to unlock the potential within our channels by supporting them with a hands on learning programmes
  • You build relationships easily and are passionate about delivering for your business leaders;
  • You pride yourself your planning and communication skills, and are a confident facilitator of learning
  • You have an Agile mindset and willingness to work in an Agile manner
  • Full drivers licence may be required
  • Ideally you will have worked in a front facing customer role

    We're a dedicated bunch and we're really passionate about delivering for our customers! We work hard, but also like to have fun!" We're also a truly inclusive company where everyone can relax and be themselves.

    Benefits

  • Spark aims to be the place where the smartest, most digitally savvy talent wants to work, in an inclusive, diverse workplace.
  • We grow great teams, led by the best leaders at the top of their game, by enabling our people the freedom and scope to do their best work, and by offering opportunities to develop their talent.
  • Benefits include career breaks, summer hours, extended annual leave purchasing, discounted health insurance, option to access great value holiday homes through Marram Trust, careers fairs, leadership development, training options and individual emphasis on corporate social responsibility and community involvement through the Spark Foundation (including volunteer days).
  • Additionally we offer a monthly Spark account credit (subject to credit criteria) across all our services, Spark Cover (free life and income protection insurance), access to our employee share scheme, as well as a wide range of discounted partner products and services among New Zealand's most well-known retailers.
  • Join us and play a pivotal role as you contribute to executing on our learning strategy, where our customers are our focus and the pace of change is swift.

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