Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.
This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.
Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
We’re looking for an approachable, high performing Team Leader to join our award winning Customer Experience team in Auckland.
Our Customer Experience (CX) teams support the Xero product by helping accountants, bookkeepers and small businesses get the best out of Xero.
The role : Your role is to lead a team of talented CX agents to ensure that world class customer support is delivered to Xero customers and partners at all times.
Working closely with other Team Leaders, you’ll provide hands on day to day management and leadership of the CX team in Auckland.
Your role will be to ensure the team has the right resources and support to deliver world class customer support (and love doing it), that personal development opportunities are identified, and that team members know what they’re doing well and where they can develop and improve. To do this you will :
What are we looking for? At Xero, our team and our customers are at the heart of everything we do, so we’re looking for someone who is genuinely passionate about delivering excellent customer service and mentoring and growing a positive, passionate team. We’re looking for :
This is a fantastic opportunity to be a key player in an organisation making a real difference to small businesses. To peek inside Xero and see who we are, check out #dobeautifulwork on twitter or Instagram.
We champion innovation, foster inclusion and celebrate success. We also live and breathe our values everyday. #Human is one of Xero's values, tell us in your cover letter what makes you #human at work.
Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.Please include a cover letter in your application, telling us why you’re a great fit for this position.