Customer Care Advisor (Financial Services)
Concentrix
Auckland, Auckland,NZ
11d ago

Description

If you thrive on helping customers and looking for your next opportunity to do just that, you would love being one of our heroes in a headset.

In this role you will help customers to understand their financial transactions, current rates or add an additional account to their financial products and so much more!

Concentrix is a global leader and local centre of excellence in customer engagement. For the right people being part of our team exposes them to a wide range of career opportunities as we represent the best brands across almost every industry.

Every call is a different person with a different need, so you will get to spend the best part of the day interacting with real people and being their hero.

Are you ready to level up your career by becoming a hero in a headset?

Here's what you'll get from us :

  • A fun and exciting place to work, with a great team and job satisfaction
  • Opportunities to progress your career within the company
  • Flexible hours - we operate on shifts from 7am 11pm, Monday - Sunday
  • On the job training, coaching and development
  • Regular events and awards for you and your team
  • North Shore location, walking distance to Albany Mall
  • And here's what we'll need from you :

  • Outstanding communication skills including clear and articulate verbal, listening and written competency
  • Driven to assess and evaluate customer needs by listening and asking questions
  • Ability to articulate information so that it's easy to understand
  • An appetite for learning and knowledge
  • Natural at multi-tasking and can work under pressure
  • Attention to detail in capturing customer information accurately across multiple platforms
  • Driven to deliver both customer solutions and sales outcomes
  • Basic Financial Literacy
  • Work environment / conditions :

  • Rotating shifts Monday to Sunday between 7 : 00am 11 : 00pm
  • Located within walking distance of Albany Mall
  • Start dates mid September and mid October
  • 4 weeks paid training for the right candidate
  • Flexibility to work outside of normal business days / hours preferred
  • Concentrix recruitment does not offer employment without an interview process and formal notification of appointment. We do not seek any financial contribution as part of any job application process

    All candidates must be eligible to work in New Zealand and hold current New Zealand / Australian Citizenship or Residency

    We are looking to start this role soon, so please apply immediately if you are interested so we can start the application process.

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