Retention Consultants
Suncorp Group
Auckland, NZ
13h ago

Retention Consultants (part-time)

Auckland, Wellington

Traditional Part Time

Call Centre, Contact Centre


Suncorp is an organisation on the move! We focus on innovation and continually challenge our people to think outside the square.

Committed to our people, we have a culture where leaders are empowered to make decisions and individuals are able to succeed in a supportive environment that rewards both teamwork and ambition.

Do you want to be part of the success story?

We are currently looking for two Retention Consultants to join our Life Insurance team in Wellington or Auckland. These roles are permanent part-time and we are looking for great individuals who can work Monday to Thursday between 4pm 8pm and Friday between 2pm 6pm ideally (20 hours per week).

We can be flexible depending on your individual needs or studies.

Key Responsibilities :

  • Treat each customer call as an opportunity to add value to the customer.
  • Call customers who are considering ending their policy or have missed payments.
  • Build rapport, understand customer needs and provide solutions to help customers retain their valuable cover.
  • Pursue first call resolution to provide a seamless experience for customers.
  • Build positive relationships with internal and external customers.
  • What we are looking for :

  • 1+ years’ experience in a call centre or retail / hospitality environment
  • Outgoing, energetic personality
  • Passion for Customer Service and can-do attitude
  • Outbound calling experience is ideal for this position
  • Strong customer service and communication skills
  • Basic computer skills
  • Financial services background is desirable
  • About the company :

    Suncorp New Zealand is a key business in the Suncorp Group, which in turn is one of the largest financial service providers in Australasia with around 9 million customers and more than $28 billion funds under management.

    If you’re looking for a rewarding career at a great place to work, then Suncorp New Zealand could be the place for you.

    What we also offer :

  • Competitive salary and discretionary annual bonus
  • Discounts on Asteron Life, Vero, Southern Cross medical insurance
  • Free life, salary continuance and trauma insurance cover
  • Flexible leave of up to four days per year in addition to annual leave
  • Positive, inclusive team environment where we welcome individuality and celebrate diversity
  • Flexible work arrangements embracing a healthy work / life balance
  • Flexible benefit of $250 annually for gym membership or hobbies
  • Ongoing learning and development opportunities
  • Opportunity to join the employee share plan.
  • If this opportunity like you, apply now!

    Advertised : 13 Sep 2021 New Zealand Standard Time

    Applications close : 12 Oct 2021 New Zealand Daylight Time

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