THE MISSION OF AN EDUCATOR (the Role)Educators at lululemon athletica do just that! They educate! Their main role is to effectively educate our guests on the fabrics, features, fit and function of our product, our culture and the communities we belong to.
Our goal is to have guests leave our stores having learned something, rather than having purchased something. By educating guests we empower them to make decisions for themselves based on the facts that we offer them.
The guesswork is taken out of shopping for customers, and a Wow! It’s You!’ guest experience is created, leaving customers with the knowledge to educate others on behalf of lululemon athletica.
Authentic conversations are key to delivering the ultimate guest experience by relaying your experiences with lululemon products to the guest.
This is truly the most important role in our company and we rely on our educators to authentically share our culture and brand with their community.
A DAY IN THE LIFE OF AN EDUCATOR (the Tasks)Education and Guest ExperienceProvides guests with world-class education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiencesProduct Education : communicates special features, benefits, fabric properties, usage, and best care instructionsCulture Education : demonstrates’, the culture held within the company, including : attitude of fun, respect, support, empowerment, encouragement, passion, interaction with other staff, and in-store discussion of lifestyle (i.
e. yoga, fitness, health and fun)Community Education : ensures guest is aware of in-store community bulletin board - for information and resources regarding yoga and other health, fitness and related community information.
and educating regarding timelines for completionArranges for mail and / or delivery, as required, to other locations and / or warehouseCompletes assigned clean up evening dutyUtilizes the Point of Sale cash system, processes payments, refunds and exchanges and issues gift cardsPrepares alterations for pick up the next dayUnpacks boxes for inventory as required.
Boxes can weigh 10 - 30 lbsUnder the direction of the Store / Assistant Manager performs / completes other additional project, duties, and assignments as required and / or by requestEDUCATOR MUST HAVE’S (the Knowledge, Skills and Qualifications)Passion, knowledge and involvement in yoga, and / or other fitness, health or sports activities required.
We expect that you will be enrolled in participating in weekly fitness activities in and out of the store with the store teamStrong personal sense of style and athletically mindedUpbeat, optimistic, passionate, friendly and authenticExcellent team player and ability to work independentlyResponsible and dependableProactive and solution-orientedExcellent communication skills - verbal and writtenExtraordinary guest interaction, organizational and time management skillsAbility and willingness to accept and provide feedbackCompletion of grade 12 education - preferredStrong problem solving and decision-making skills.
General computer knowledge.AN EDUCATOR’S WORKING DAY (the Hours)We expect all full-time employees to be available to open and close, at a minimum, twice per week.
We expect all part-time employees to be available to open and close a minimum of once per week. Everyone must work one weekend day.
Time is spent educating on the retail floor.