Customer Service Representative
NZ - Auckland
42d ago

Visionstream provides telecommunications and ICT services across Australia and New Zealand, focused on design, construction, operations and maintenance for carriers, government, channel partners and enterprise industry segments.

With a heritage in design, construction and maintenance services, Visionstream is a trusted partner to leading telecommunication and ICT network providers, and industries who rely on mission-

critical infrastructure.

We are also proud to be part of Ventia, one Australia's largest services businesses providing comprehensive support and management services to clients across the resources, telecommunications, transport, energy, water, health and industrial sectors.

Ventia is structured for growth across Australia, New Zealand, Papua New Guinea and New Caledonia.

About the role

We are looking for multi-skilled people who can action a variety of communication methods including phone and email, to join our Escalations team on a 9 month fixed term contract in Central Auckland.

Reporting to the Team Leader, as a Customer Service Representative you will be required to case manage and resolve escalations from our client, ensuring we deliver outstanding customer service and adhere to our KPI's.

In addition, will also be responsible for any back-office functions that are required to support this work.

About you

  • A strong focus on providing an excellent customer experience
  • Escalations and Complaints Management experience
  • Ability to multi-task, problem solve and keep calm under pressure
  • Excellent communication skills especially in written formats
  • Ability to work well in a team and become a key team player
  • Availability to work weekend rosters
  • Intermediate computer skills such as Microsoft packages : Outlook Excel Word etc (essential)
  • What Visionstream can offer

    This is a pivotal role working in a high growth services organisation providing you the opportunity to drive efficiencies through your expertise and knowledge.

    In return for your skills, experience and commitment we offer competitive hourly rates, a dynamic working environment, and opportunities to develop your career with an industry leader.

    If you have the drive and want to be an integral contributor to, and share in the future growth and success of Visionstream, then please click APPLY NOW.

    For more information on Visionstream -

    N.B. We respectfully request no agency approaches

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