First Line Senior Service Desk Analyst
ANZ Bank New Zealand Limited
Wellington, Newzealand
5d ago
source : Hireejobs

First Line Senior Service Desk Analyst Join the Employee Experience team in this newly created function managing the NZ Service Desk Represent the service desk in managing high priority technology faults and failures until resolution Support the Team Leads in coaching and assisting our Service Desk Analysts About The RoleIn this role you would need to Hold responsibility for assisting the Team Leads in managing the service transition of new products and services into the service desk As a specialist you will be required to act as a subject matter expert SME s for the products we support Support the Team Leads in coaching upskilling our Service Desk Analysts Represent the service desk in managing high priority faults and failures until resolution Maintain a high first call resolution rate Coordinate complex escalations and complaints Engage and provide updates and feedback to the user community Role Location WellingtonRole Type Multiple permanent fulltime opportunities availableAbout YouTo grow and be successful in this role you will ideally be able to demonstrate the following skills and experience It is imperative that you have a high level of customer service skill and aptitude the customer will always be at the heart of what you do General bank application IT hardware desktop knowledge 1st and 2nd level IT support experience Thorough understanding of all ANZ bank applications and environments Effective oral and written communication skills with exceptional technical problem solving skills About ANZOur purpose is to shape a world where people and communities thrive That s why we strive to create a balanced sustainable economy in which everyone can take part and build a better life By helping people make the most of what they have we transform ideas hard work and ambition into reality ANZ recognises the value of an inclusive and diverse work environment We take pride in the diversity of our people and encourage applications from diverse candidates Our recruitment decisions are based on the key inherent needs and requirements of each role and candidates are selected based on their unique strengths and characteristics The ANZ values are the foundation of how we work and support our customers Integrity We are honest and fairCollaboration We work together for the customerAccountability We take ownership and get things doneRespect We care for all those we serveExcellence We challenge ourselves to be better We work flexibly at ANZ Talk to us about how this role could be flexible for you ANZ recognises the importance of flexible working watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world To find out more about working at ANZ or to view other opportunities visit anz co nz careers You may apply for this role by visiting ANZ Careers and search for the reference number NEW039624 Applications close Friday 6th December 2019

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