Customer Support Specialist
Tourism Holdings Limited
Albany, NZ
2d ago

The RV market has seen record sales in the time of Covid-19 and our RV Super Centre (RVSC) in Albany is busier than ever!

We are looking for a Full time Customer Support Specialist to assist with the increased Service Centre demands.

Key criteria for the winning candidate :

  • Excellent customer service and interpersonal skills
  • Good knowledge of Microsoft Office applications (in particular; Outlook, Excel, Word)
  • Experience in managing written correspondence desirable
  • Experience with complaint resolution essential
  • Experience with dealerships desirable
  • Effective communicator
  • Ability to work in pressure situations
  • Analytical and problem solving skills
  • Attention to detail
  • Ability to learn new systems and processes in an efficient and timely manner
  • Reliable team player able to work collaboratively
  • Full, current drivers licence
  • Responsibilities may include but not limited to :

  • To provide exceptional service experience to our customers
  • Increasing service revenue across all RVSC workshops through contacting customer database.
  • Increasing customer metrics across all RVSC workshops by improving customer support
  • To accurately collect, process and reconcile all contact with customers
  • Resolves product or service problems by clarifying the customer's issue / complaint; determining the cause of the problem;
  • selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Ensures that solutions are tailored to the situation and effectively balances the customer's requirements with the business requirements by delivering solutions that make both service and business sense
  • Building strong relationships with external suppliers to enable efficient resolution for the customer
  • Maintains an ongoing knowledge of RVSC sales fleet
  • To ensure all assigned daily tasks are undertaken in an accurate, professional and timely manner.
  • To handle customer complaints in a positive and effective manner and escalate appropriately when required.
  • Actively participate in the thl Health and Safety system.
  • To represent the company in a way that reflects thl 's purpose, vision and brand pillars.
  • Other duties as required by your Manager that is reasonably within the capabilities of the person and are aimed at achieving thl 's objectives
  • Assist with the day-day running of Mighway at RVSC. Guest / Owner pick up and drop off, invoicing Guest / Owner & Mighway charges.
  • Ensure the following up and resolving of Mighway Insurance claims.

    If you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

    RV Super Centre is part of thl , the largest global operator of RV rental experiences, with RV rental and sales operations in the United States, New Zealand, Australia, and the United Kingdom.

    So why wait? Apply now!

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