Assistant Customer Manager Home & Personal Care, WWNZ
Auckland, New Zealand
1h ago

Who we are?

On any given day, billion people globally use Unilever products to feel good, look good and get more out of life. Our products range from 400+ brands which include Dove, Lynx, Omo, Surf alongside innovative, and purpose-led brands like Ben & Jerry’s, Streets, Continental and many more, giving us a unique place in the lives of people all over the world.

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity.

Unilever has a long and truly fascinating history in New Zealand and a thriving, sustainable business today, so there's never been a better time to join us.

We are looking for an Assistant Customer Manager who will be responsible for supporting the Customer Manager in the delivery of the day-to-day Woolworths NZ Home & Personal Care business.

  • This role will be responsible for supporting and developing strong working relationships with customer buyers. In some instances, you will assume responsibility for some of the products or sub categories in the portfolio;
  • requiring full customer buyer relationship ownership. You will support the Customer Managers in all elements of business processes including forecasting, promo planning / evaluation, business & market reporting.

    Role Responsibilities :

    Delivery of Turnover, Customer Profitability and TTS budgets for allocated categories within Customer Channel

    Work with the customer manager to develop strong relationships with both internal ( Category Manager, Shopper Insights Managers) & external customers ( Category Managers, Trading Managers, Category Directors Buyers)

    Support the customer manager on the development & delivering of Joint Business Plans with the Customer.

    Manage designated relationships with customers and relevant categories.

    Develop, negotiate, and deliver promotional plan within Customer as aligned with Customer Manager.

    Day to day administration and evaluation of product portfolio , Promotional Evaluation, inputs to wider business Sales & Operational Planning (S&OP) etc.

    Identify, discuss, and agree Gap Filling initiatives with Category Team

    Work with Customer Manager to develop and deliver Local Customer Strategy Plan for customer.

    Deliver key Category Team initiatives at Customer , Price Changes, Brand Activation, NPD etc

    Work with Customer Vendor Replenishment Planner and Unilever Supply Chain to ensure customer service issues are resolved efficiently.

    Support the customer manager to manage the short-medium-term volume and spend forecast aligned to S&OP process for their allocated super categories

    Does this sound like You

    Experience in business preferably cross-functional and customer facing

    Consumer Love

    One to two roles in Customer Marketing / Trade Category Management and Account Management / Field Sales is desirable

    One to two roles in Brand Building, Customer Marketing / Trade Category Management / Field Sales is desirable

    What awaits you at Unilever

    The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

    This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally.

    You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

    This is a great opportunity to work within an iconic and global organisation. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

    Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

    Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

    This means we encourage people with all backgrounds to apply, including

    Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and

    people with disabilities.

    Interested in learning more, check out our Reconciliation Action Plan and Workplace Adjustment Policy on the Unilever webpage.

    At Unilever we are interested in every individual bringing their Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.

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