ITSM Application Developer
Foodstuffs North Island
Foodstuffs Landing Drive, Mangere, Auckland
3d ago

About the role

This is a great role to develop or kickstart your career in IT - from here you could leap-frog almost anywhere!!

As an ITSM Application Developer you will be responsible for administering our enterprise ITSM tool servicing our internal customers and IT teams - you'll engage with the wider business to ensure the ITSM (including CMDB, Customer Portal and Central IT information repository) tool is working for them the way they need it to!

  • With a focus on unlocking and implementing capabilities in addition to BAU operational support and maintenance you’ll;
  • Provide ITSM configuration / customisation assistance for the I.T department, including screen tailoring, workflow administration, data imports, customer portal, report setup and continuous improvement.
  • Manage any new requirements or changes
  • Seek out areas of automation and digitisation where possible
  • Create and champion the capability for others to easily and consistently onboard and maintain services / systems into the ITSM tool
  • About you

    We’re looking for a new team member with great communication skills as this role engages with users across the business, as well as hands on knowledge / experience in the development, maintenance, workflows, configuration and / or support with ITSM applications or tools.

    Keys to your success in this role will also include :

  • ITIL Foundation and / or more advanced ITIL or industry certifications highly advantageous
  • Experience with scripting in PowerShell a bonus
  • Ideally experience in administering Cherwell at an admin level. This is not essential and will be trained on the job.
  • About Us

    Foodies is a team of 25,000 New Zealanders in a growing network of 340+ stores. We serve over 1.5 million customers every week in the most awesome little country in the world!

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